Library Associate - Patron Experience (Part Time)

City of Englewood Colorado•Englewood, CO

2d•Onsite

About The Position

The Part-Time Library Associate – Patron Experience provides excellent customer service by assisting library patrons with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Promptly processes library materials to ensure patron access and accuracy of records.

Requirements

Bachelor’s Degree in any field required.
2 years of customer service experience
Use of general office technology and familiarity with basic library systems
Trends in library services, information technology, and publishing
Communicate with patrons in a professional, friendly and age-appropriate manner
Ability to deal with stressful situations with tact and diplomacy
Consistently and accurately follow detailed procedures
Work productively in a team environment

Nice To Haves

library and/or bookstore experience preferred
Fluency in Spanish highly valued

Responsibilities

Delivers circulation services, including issuing new cards and using the integrated library system (Sierra) to check materials in and out.
Prepares items accurately to fulfill patron holds and for return to partner libraries.
Provides basic library information, technology assistance, referrals and reader’s advisory guidance to patrons.
May occasionally assist with development and delivery of library programs.
Uses high-level customer service skills to determine and respond to patron needs.
Creates a positive inviting atmosphere for all patrons.
Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary.
Creates inviting displays of library materials and may develop thematic lists of books and other resources.
Ensures accuracy of database by updating location codes and item status as needed.
Assists with evaluating and maintaining the existing collection through recommendations and weeding materials in accordance with established guidelines.
Assists with local shelving of returned materials.
Participates in the responsibility for the general appearance and safety of the Library as a whole.
Assists in opening and closing procedures.
Keeps current on Library policies and procedures.
Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary.
Stays current on new trends and technologies in library service.
Stays aware of library services and programs as well as current activities of the department and City.
May collect, tabulate, maintain data and prepare standardized reports.
May work directly with volunteers.