Associate, Patron Programs

Carnegie Hall • New York, NY

7d

About The Position

The Associate, Patron Programs role manages donor and membership-related tasks, including gift acknowledgments, donor communications, membership renewals, and event support, and serves as the first point of contact for Patron inquiries.

Requirements

• Bachelor’s degree
• Excellent interpersonal skills
• Strong written and verbal communication skills
• Detail oriented
• Able to prioritize in a fast-paced environment
• Able to work independently and manage multiple projects on tight deadlines
• Computer proficiency is a must

Nice To Haves

• Knowledge of Tessitura database software preferred but not required
• Development and/or administrative experience preferred

Responsibilities

• Manages and facilitates the weekly gift acknowledgment process for all Patron, Explorer, and Notables contributions, including preparing reports, gift posting forms, acknowledgment letters, emails, receipts, and related materials.
• Drafts and coordinates Patron communications on behalf of senior staff and the Director of Patron Programs.
• Prepares monthly membership renewal and reminder solicitations.
• Manages RSVPs for all Patron, Explorer, and Notables events.
• Monitors general membership inboxes and phone lines, responding to Patron inquiries and providing support with membership questions and concerns.
• Prepares monthly outstanding gift reports and coordinates follow-up communications.
• Maintains accurate donor records and crediting across all listings, including the monthly concert program Playbill and website donor listings.
• Inputs and maintains Patron membership and gift information in Tessitura, ensuring accuracy and timely updates.
• Assists with event logistics for Patron, Explorer, and Notables events, as well as galas, as needed.
• Reviews obituaries weekly, tracks updates in Tessitura, and prepares condolence notes for the families of Patrons.
• Manages stock gifts for the department.
• Provides general support to the Patron Programs team by assisting as needed to advance team priorities and ensure a high level of service to Patrons.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level