Assistant Patron & Events Manager

TO LIVE•Toronto, ON

1d•Hybrid

About The Position

TO Live is seeking a talented and motivated Assistant Patron & Events Manager to join our Patron & Events team in this full-time role. The Assistant Manager, Patron and Event Services provides hands-on operational and administrative leadership across TO Live venues, with balanced accountability for Front of House, Food & Beverage, and Event Services operations. The role functions as a working manager, supporting on the floor service delivery while strengthening inventory controls, financial accuracy, systems oversight, and cross venue coordination to ensure consistent patron experiences and efficient event execution.

Requirements

Smart Serve Certification (required).
Administrative experience, especially in scheduling and coordination.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
Exceptional communication and interpersonal skills.
Strong problem-solving skills and the ability to work independently.
Comfortable working in a high-pressure, fast-paced environment.

Nice To Haves

Experience in live events, venue, or hospitality settings preferred.
Familiarity with union environments and Collective Bargaining agreements.

Responsibilities

Supervise unionized Patron Services staff, including front‑of‑house, food and beverage, merchandise, porters, and contract security, providing visible on‑floor leadership, real‑time support, and operational oversight during performances and events.
Coordinate front of house operations before, during, and after events to ensure safe, efficient, and professional service delivery.
Respond to patron inquiries, complaints, and service issues, using sound judgment and escalating concerns in accordance with TO Live procedures.
Support event execution by coordinating Patron Services staffing and service logistics and participating in site tours and client meetings as required.
Provide dedicated on the floor management for bar and concession operations during performances, special events, and rentals, supporting staff performance and monitoring service flow and guest satisfaction.
Ensure compliance with health and safety standards and applicable liquor service regulations through active, on‑site monitoring.
Support beverage and concession setup, breakdown, and event‑specific service execution in alignment with client requirements and TO Live service standards.
Facilitate cross‑venue coordination and communication related to Patron Services and food and beverage operations to promote consistency and operational efficiency.
Participate as an active member of the Patron and Event Services Management Team, contributing to continuous improvement initiatives.
Conduct and support weekly food and beverage inventory counts and reconciliations across venues.
Support food and beverage ordering processes, including variance tracking, discrepancy investigation, and resolution.
Support inventory management, including month‑end inventory reconciliations in collaboration with management and finance teams.
Prepare and complete operational documentation, including house counts, incident reports, lost and found records, and patron feedback summaries.
Maintain accurate and effective use of operational systems, including Point of Sale (POS), inventory platforms, and Momentus (EBMS) event records.
Provide first‑line operational support for POS systems during live events, including stabilization, troubleshooting, and ensuring accurate transaction processing.
Undertake special projects and perform other related duties as assigned.