Associate, Patron Programs

Carnegie Hall•New York, NY

About The Position

Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world’s finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall’s Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible. Department: Development Title of Position: Associate, Patron Programs Reports to Position: Director, Patron Programs The Associate, Patron Programs role manages donor and membership-related tasks, including gift acknowledgments, donor communications, membership renewals, and event support, and serves as the first point of contact for Patron inquiries.

Requirements

Bachelor’s degree with excellent interpersonal skills, as well as strong written and verbal communication skills.
Detail oriented and able to prioritize in a fast-paced environment.
Able to work independently and manage multiple projects on tight deadlines.
Computer proficiency is a must.

Nice To Haves

knowledge of Tessitura database software preferred but not required.
Development and/or administrative experience preferred.

Responsibilities

Manages and facilitates the weekly gift acknowledgment process for all Patron, Explorer, and Notables contributions, including preparing reports, gift posting forms, acknowledgment letters, emails, receipts, and related materials.
Drafts and coordinates Patron communications on behalf of senior staff and the Director of Patron Programs.
Prepares monthly membership renewal and reminder solicitations.
Manages RSVPs for all Patron, Explorer, and Notables events.
Monitors general membership inboxes and phone lines, responding to Patron inquiries and providing support with membership questions and concerns.
Prepares monthly outstanding gift reports and coordinates follow-up communications.
Maintains accurate donor records and crediting across all listings, including the monthly concert program Playbill and website donor listings.
Inputs and maintains Patron membership and gift information in Tessitura, ensuring accuracy and timely updates.
Assists with event logistics for Patron, Explorer, and Notables events, as well as galas, as needed.
Reviews obituaries weekly, tracks updates in Tessitura, and prepares condolence notes for the families of Patrons.
Manages stock gifts for the department.
Provides general support to the Patron Programs team by assisting as needed to advance team priorities and ensure a high level of service to Patrons.