Computer Lab

City of Myrtle Beach•Sc, SC

1d•Onsite

About The Position

The purpose of this classification is to perform a variety of clerical duties relating to customer service and the overall operation of the public library. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Requirements

High school education or GED is required.
One (1) year of experience in library or customer service work.
Knowledge of library procedures.
Knowledge of customer service principles.
Knowledge of computers and job-related software programs and applications.
Knowledge of policy research, analysis, and composition.
Skill in effective communication, both verbally and in writing.
Skill in the use of computers for data entry, word processing, presentations.
Skill in the use of small office equipment, including but not limited to: printers/copy machines or desk phones.
Ability to build rapport.
Ability to listen.
Ability to multi-task.
Ability to take direction and execute assignments in a timely manner.
Ability to work semi-independently, work well with others, and manage time effectively.
Ability to establish and maintain general working relationships with City employees, outside agencies, and the general public.

Nice To Haves

None.

Responsibilities

Performs high-quality customer service functions in person, via telephone, email, and web chat; provides assistance and information related to library services, fees, procedures, programs or other issues; directs visitors to areas of the library; provides collection information to patrons; assists patrons in locating books/reference materials, in using computer catalog, Internet and other library resources and equipment; registers new patrons; enters/updates patron information in computer; issues library cards; collects/records moneys in payment of fines, fees, or other library services; removes fine data from computer.
Assists patrons with printing, photocopies, scans, and faxes.
Checks library materials in/out; scans materials in library's computerized circulation system; retrieves books from book drop; identifies reserved books; sorts/arranges materials on book carts for shelving.
Places library books/materials in appropriate shelving areas; sorts and shelves books, magazines, newspapers, DVDs, audios, and other library materials in appropriate order; moves and shelves materials as needed; reads labels to ensure materials are arranged properly.
Assists with processing library materials, including covering, labeling, and stamping.
Assists with book and audio/video donations.
Schedules use of library meeting/conference rooms by patrons or community organizations.
Performs general tasks related to library operations, which may include changing and maintaining displays, opening/closing library, turning equipment on/off, or monitoring/straightening/cleaning public areas of library.
Ensures patrons comply with all applicable rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations or violations.
Communicates with supervisor, co-workers, volunteers, library patrons, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Operates a personal computer, hand held devices, general office or other equipment as necessary to complete essential functions, to include the use of library apps, word processing, spreadsheet, database, or other system software.
Provides support for in person, virtual, and off-site library programs by preparing supplies, setting up/taking down tables and chairs, engaging with patrons and the public, and promoting library services.
Performs other related duties as required, assigned or requested.