Library Assistant III - Information Services

City of Boise•Boise, ID

15h•Onsite

About The Position

The City of Boise is hiring a Full-Time Library Assistant III at the Downtown Library! Help connect Boise residents with information, technology, and library resources as a full-time Library Assistant III at the Downtown Library! As part of the Information Services team, this position provides direct patron support at the public desk, over the phone, and through reference, reader’s advisory, circulation, and technology assistance. The role includes helping patrons use computers, format documents, access online tools, and navigate library resources, while also supporting purchasing, supplies, staff guidance, programming, and daily operations. This position has a full-time (40 hours/week) schedule, and will work Sunday through Thursday, with Tuesday as the evening shift. To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Requirements

High school diploma or equivalent and four years of experience in a library setting or directly related field, working with diverse populations, or an equivalent combination of education and/or experience.
Knowledge of: Customer service techniques and office software applications.
Ability to: Learn and use automated library systems
Work independently and use initiative while performing duties
Prioritize a broad range of administrative tasks
Exercise tact, patience, diplomacy, cultural sensitivity and courtesy when dealing with customers
Carry out day-to-day activities independently within established guidelines and procedures
Communicate effectively in the English language at a level necessary for efficient job performance
Perform all essential and marginal functions as assigned by an authorized employee, supervisor, and/or manager with or without reasonable accommodation.
City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Nice To Haves

Five years of experience in a public library or similar environment providing customer service to diverse populations.
Specialized training or certification in relevant field.

Responsibilities

Assists library users with circulation, reference, readers advisory and other library services.
Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs.
Maintains an advanced knowledge of library resources and practices.
Assists the public with library computer use and related technology.
Researches user inquiries and explains policies and procedures.
Performs proper library opening and closing procedures.
Checks in returned materials using library computer systems.
Maintains library collections by accurately sorting and shelving materials.
Processes damaged or incomplete library materials.
Orders supplies for office and programs.
Provides guidance, direction, and support for training for lower-level staff.
In the absence of a librarian and supervisor/manager, coordinates day-to-day work, delegates tasks, and maintains branch operations.
Performs moderately complicated tasks that require knowledge, including but not limited to planning, publicizing and delivering in-house and outreach programs for users of all ages, as needed.
Represents the library, participates in library-wide teams and city-wide system projects and collaborates with other branch staff to maintain and improve branch operations.
Maintains an awareness of current library trends and technologies.
Utilizes judgment, independent analysis and problem-solving to conduct administrative duties such as balancing the register and making bank deposits.
Performs all duties of lower-level related positions handles complex issues and problems and refers only the most complex issues to higher-level staff.
Performs other duties as assigned.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.