Library Assistant III

Marion Co Public Library•Indianapolis, IN

4d•$19•Onsite

About The Position

This position assists the Manager by communicating pertinent information regarding staff performance and/or workflow issues. It also assists and guides other clerical staff training regarding departmental and library policies and procedures. The role involves assisting patrons with finding library materials, recommending titles, locating library materials at other branches, and placing requests. It provides preliminary, quick reference assistance and refers in-depth research requests to the Librarians on duty. The position also assists in collection management activities including general maintenance, sorting and shelving materials, reading shelves, and moving materials as needed. It contacts patrons with missing or mismatched items and sends damaged materials letters. The role maintains and prepares the Public Library Access Card database as required by the Indiana State Library, including processing all public library access cards sold by the system. It records and reports statistics related to study room use by the public and assists patrons by making requested study room reservations. The position analyzes and makes decisions regarding patron problems, makes appropriate judgment, and handles overall supervision of the clerical staff in the absence of the Central Services Manager or Circulation Supervisor; assists patrons with questions about library policies, procedures and services. It accepts and processes all outgoing and incoming materials, assists patrons with library card applications, and assists with sending faxes for patrons. The role enters Desk Tracker stats, prepares cash drawer, and prepares and delivers bank deposit. It accepts payment for overdue, lost and damaged materials, as well as for printing, copying, faxes and other computer services. The position checks completed library card applications for accuracy, making corrections as needed. It orders supplies and processes mail. The role assists at the Reference Desk as needed and assists patrons with copiers, printers, and computers. It reserves small study rooms for patrons. The position attends training and information meetings as directed, participates on special committees, and assists with research and/or training for special projects. It attends community events to promote the library, assists with displays and/or promotional materials, and directs volunteer activities as needed. The role serves as person-in-charge as needed and performs other job duties and responsibilities as assigned.

Requirements

Four years of high school or equivalency
One to three years of experience
Proficient with technology and computer basics, use of the internet, Microsoft Office programs, and computer equipment
Valid Driver’s License
Able to work the normally scheduled work time for this position.
Able to cope with daily job-related stress.

Nice To Haves

Knowledge of Apple and Android operating systems is preferred
Be bilingual (preferred but not required).

Responsibilities

Assists the Manager by communicating pertinent information regarding staff performance and/or workflow issues.
Assists and guides other clerical staff training regarding departmental and library policies and procedures.
Assists patrons with finding library materials, recommending titles, locating library materials at other branches and placing requests.
Provides preliminary, quick reference assistance and refers in-depth research requests to the Librarians on duty.
Assists in collection management activities including general maintenance, sorting and shelving materials, reading shelves and moving materials as needed.
Checks items daily to ensure they have RFID tags.
Contacts patrons with missing or mismatched items and sends damaged materials letters.
Maintains and prepares the Public Library Access Card database as required by the Indiana State Library, including processing all public library access cards sold by the system.
Records and reports statistics related to study room use by the public; assists patrons by making requested study room reservations.
Analyzes and makes decisions regarding patron problems, makes appropriate judgment, and handles overall supervision of the clerical staff in the absence of the Central Services Manager or Circulation Supervisor; assists patrons with questions about library policies, procedures and services.
Accepts and processes all outgoing and incoming materials.
Assists patrons with library card applications.
Assists with sending faxes for patrons.
Enters Desk Tracker stats.
Prepares cash drawer; prepares and delivers bank deposit.
Accepts payment for overdue, lost and damaged materials, as well as for printing, copying, faxes and other computer services.
Able to work the normally scheduled work time for this position.
Able to cope with daily job-related stress.
Checks completed library card applications for accuracy, making corrections as needed.
Orders supplies.
Processes mail.
Assists at Reference Desk as needed.
Assists patrons with copiers, printers and computers.
Reserves small study room for patrons.
Attends training and information meetings as directed.
Participates on special committees and assists with research and/or training for special projects.
Attends community events to promote the library.
Assists with displays and/or promotional materials.
Directs volunteer activities, as needed.
Serves as person-in-charge, as needed.
Performs other job duties and responsibilities as assigned.