Library Assistant, Reference

City of Verona•Verona, WI

5d•Onsite

About The Position

The Verona Public Library is seeking a customer-service-oriented and organized Reference Assistant to join its Reference Department. The position provides reference assistance to patrons and supports technology education, collection maintenance, and book display curation. The role averages 15 hours per week. The starting wage is $20.23 per hour; depending on previous work history, the candidate may qualify for benefits.

Requirements

At least two years of study at an accredited college, university, or technical school, or related experience.
Customer service experience.
Strong written and verbal communication skills.
Ability to find and present information effectively in response to questions from patrons and staff.
Ability to assist patrons with computers, including word processing, spreadsheets, desktop publishing, social networking, and general troubleshooting.
Working knowledge of library procedures, technologies, goals, and service philosophy.
Professional use of English grammar and spelling.
Outstanding interpersonal skills and the ability to maintain cooperative, courteous working relationships with the public, peers, and colleagues.
Ability to identify opportunities to improve service and recommend changes.
Ability to maintain confidentiality of patron information.
Ability to follow detailed instructions and maintain a regular work schedule.
Ability to understand and apply library policies and procedures, interpret technical regulations and instructions, and follow verbal and written instructions.
Ability to perform basic arithmetic and evaluate decisions using policies, experience, knowledge, training, or data.
Ability to organize and prioritize work, meet deadlines, and work effectively in a changing environment.
Ability to meet the position’s physical demands, including lifting and carrying objects weighing up to 50 pounds and pushing or pulling wheeled objects weighing 300–400 pounds.

Nice To Haves

Public library experience.
Spanish language knowledge.

Responsibilities

Provide reader’s advisory, reference, and research assistance.
Help patrons locate library materials and place materials on hold.
Assist and instruct patrons in using library resources, including the library catalog.
Assist patrons with library computers and provide computer help.
Proctor exams for patrons.
Make study and meeting room reservations.
Assist patrons with outer library loan requests.
Send faxes for patrons.
Carry out library policies and procedures.
Attend and participate in team meetings.
Create book displays.
Assist with library weeding and collection maintenance projects.
Perform other duties as assigned.