Library Assistant

The Kansas City Public Library•Independence, MO

1d•Onsite

About The Position

This is a part-time position (20 hours per week) at the Trails West Branch, located at 11401 East 23rd Street S, Independence, MO, 64052. The role involves providing basic circulation and registration services, assisting patrons with library resources, and supporting various library programs. A key responsibility at the Trails West branch is assisting in the processing of United States Passport applications and training new staff on this process, requiring employees to meet specific requirements to act as a Passport Acceptance Agent.

Requirements

Demonstrated ability to meet and serve the public, working effectively with customers of all ages
Demonstrated ability to be a team player
Demonstrated ability to learn library operations, services and policies, including computer procedures
Demonstrated basic computer skills with a willingness to learn and keep current with emerging technologies
Demonstrated ability to organize daily work routines for location effectively
Demonstrated ability to follow oral and/or written instructions
Uses decision making skills to reflect values-based principles
Must be able to access materials from shelves which may be overhead or those which may be below waist level
Must be able to work at a counter used for customer interactions
Ability to lift up to 35 lbs
Ability to understand and be understood in English is required
Meet requirements of 22 CFR § 51.22 to act as a Passport Acceptance Agent

Nice To Haves

Customer Service experience preferred
Proficient in any non-English languages spoken in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili

Responsibilities

Checks materials in and out
Issues library cards
Collects fines and charges
Updates customer records in the computer
Verbally explains circulation policies and procedures
Makes other computer inquiries
Processes patron requests for reserve items
Maintains effective courteous working relationships with all library patrons and staff
Assists patrons with use of library databases, computer equipment, and software
Answers telephone by identifying self and location, and if unable to assist with the request, directs call to the appropriate staff person
Lifts, routes and shelves materials, which may weigh up to 35 pounds, from book bins and shelves
Processes patrons' request material
Prepares and sends Interlibrary Loan requests
Performs other related work and as assigned, such as Kid’s café, teen lock-ins, notary services and supporting programs or activities developed and promoted by other Library colleagues
Assists in processing United States Passport applications
Trains new staff on the passport application process