Library Assistant

KANSAS CITY PUBLIC LIBRARY•Independence, MO

1d•Onsite

About The Position

The Library Assistant provides basic circulation and registration services to ensure patrons have ready access to library materials. This role involves checking materials in and out, issuing library cards, collecting fines, updating patron records, explaining policies, processing patron requests, and assisting patrons with library databases, computer equipment, and software. The position also requires courteous interaction with patrons and staff, answering telephone inquiries, and shelving materials. Branch-specific duties include processing United States Passport applications at the Trails West branch, requiring staff to meet specific requirements to act as a Passport Acceptance Agent. Additional duties may include supporting programs like Kid's Café, teen lock-ins, and notary services.

Requirements

Demonstrated ability to meet and serve the public, working effectively with customers of all ages
Demonstrated ability to be a team player
Demonstrated ability to learn library operations, services and policies, including computer procedures
Demonstrated basic computer skills with a willingness to learn and keep current with emerging technologies
Demonstrated ability to organize daily work routines for location effectively
Demonstrated ability to follow oral and/or written instructions
Uses decision making skills to reflect values-based principles
Must be able to access materials from shelves which may be overhead or those which may be below waist level
Must be able to work at a counter used for customer interactions
Ability to lift up to 35 lbs
Ability to understand and be understood in English is required
Proficiency in non-English languages spoken in Jackson County, MO (Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili) is a plus

Nice To Haves

Customer Service experience preferred

Responsibilities

Check materials in and out
Issue library cards
Collect fines and charges
Update customer records in the computer
Explain circulation policies and procedures
Make computer inquiries
Process patron requests for reserve items
Maintain effective courteous working relationships with all library patrons and staff
Assist patrons with use of library databases, computer equipment, and software
Answer telephone inquiries and direct calls appropriately
Lift, route, and shelve materials weighing up to 35 pounds
Process patrons' request material
Prepare and send Interlibrary Loan requests
Perform other related work as assigned, such as Kid’s café, teen lock-ins, notary services and supporting programs or activities
Assist in processing United States Passport applications
Train new staff on the passport application process