Library Assistant

The Kansas City Public Library•Independence, MO

3d•Onsite

About The Position

Provides basic circulation and registration services to assure patrons ready access to library materials. Maintains effective courteous working relationships with all library patrons and staff. Assists patrons with use of library databases, computer equipment, and software. Courteously answers telephone by identifying self and location, and if unable to assist with the request, directs call to the appropriate staff person. Lifts, routes and shelves materials, which may weigh up to 10-15 pounds, from book bins and shelves. Processes patrons' request material; prepares and sends Interlibrary Loan requests. Performs other related work and as assigned, such as Kid’s café, teen lock-ins, notary services and supporting programs or activities developed and promoted by other Library colleagues. Trails West receives United States Passport applications, employees at those branches assist in processing applications and train new staff on the process. Staff must meet requirements of 22 CFR § 51.22 to act as a Passport Acceptance Agent.

Requirements

Demonstrated ability to meet and serve the public, working effectively with customers of all ages.
Demonstrated ability to be a team player.
Demonstrated ability to learn library operations, services and policies, including computer procedures.
Uses decision making skills to reflect values-based principles.
Must be able to access materials from shelves which may be overhead or those which may be below waist level.
Must be able to work at a counter used for customer interactions.
Demonstrated ability to organize daily work routines for location effectively.
Many duties performed while standing and bending; ability to lift up to 10-15 lbs.
Demonstrated basic computer skills with a willingness to learn and keep current with emerging technologies.
Demonstrated ability to follow oral and/or written instructions.
Ability to effectively communicate in and understand English is required
High school diploma or G.E.D.

Nice To Haves

Customer Service experience preferred
additional consideration will be given to individuals that are proficient in any non-English languages spoken in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.