Library Assistant II On-Call

City and County of Denver • Denver, CO

9d • Onsite

About The Position

The Denver Public Library (DPL) is seeking multiple on-call Library Assistant II positions to create positive customer experiences across all DPL locations. This role involves direct customer interaction, assisting with circulation matters, and utilizing library resources. DPL is a vibrant hub for the diverse city of Denver, with 28 locations and over 4 million annual visitors. The library system is committed to values of Welcoming, Curiosity, Connection, Equity, and Stewardship, aiming to empower both staff and the public.

Requirements

• Knowledge of office practices and procedures.
• Skill in interpreting, communicating and presenting information.
• Skill in cash and credit card handling and making simple mathematical computations.
• Ability to thrive working in an environment with constant public contact.
• Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner.
• Ability to adapt to the ebb and flow of material intake.
• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.
• Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community.
• Ability to multitask and prioritize.
• Ability to demonstrate innovation and flexibility.
• Ability to pass a background check after the offer to hire has been made.
• A high school diploma or equivalent.
• One year of customer service experience that included working on a computer.
• Valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

Responsibilities

• Checking out and returning books.
• Registering customers for library cards.
• Placing holds/ordering books and other library materials from other agencies.
• Responding to customer questions and issues about circulation matters and curbside interactions.
• Staying current on library policy and procedures, especially those relating to circulation.
• Answering customer questions about using library resources and locating library materials.
• Participating in outreach efforts.
• Assisting with shelving and other tasks as needed.
• Being available to work at any DPL location based on operational needs.
• Being redeployed to work in other locations or capacities to support core functions of the library system during branch closures or other emergencies.

Benefits

• Equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED