Library Assistant II

Marion Co Public Library•Indianapolis, IN

4d•Onsite

About The Position

The Library Assistant II position involves assisting patrons with various library services, including checking out materials, answering questions, locating resources, and assisting with technology. This role also supports collection management, processing materials, and handling financial transactions. The position requires strong customer service skills and the ability to multitask in a dynamic environment.

Requirements

Previous experience working with customers face to face.
A high school diploma or G.E.D.
Be available to work day, evening, and weekend hours - including Sundays as assigned.
Be able to work well in a team setting.
Be able to navigate basic computer functions, including Microsoft Word, Excel, internet browsing, and be able to learn Library’s computer systems with simple training.

Nice To Haves

Previous library experience, either via past job or volunteering
Be bilingual

Responsibilities

Checks-out and renews materials to patrons.
Assists patrons with questions regarding library policies, procedures and services, analyzing and making decisions regarding patron problems, using good and appropriate judgment.
Assists patrons with finding library materials, recommending titles, locating library materials at other branches and placing requests.
Provides preliminary quick or ready reference assistance and refers in-depth research to Librarians on duty.
Helps with summer reading desk.
Assists in collection management activities including general maintenance, sorting/shelving materials, weeding, reading shelves and moving materials as needed.
Evaluates items for circulation and fixes/deletes/sends items to proper department for thorough investigation.
Sends damage letter to patrons and contacts patrons for missing/mismatched items.
Processes all outgoing and incoming materials in a timely manner.
Checks items for damage and fixes/cleans material if possible.
Processes and shelves holds.
Checks items for RFID tags.
Assists patrons with library card applications.
Records and reports stats related to study room use; assists patrons with scheduling, reserving, and opening study rooms.
Learns and stays current on changing software including e-resources.
Prepares cash drawer and identifies reasons for overages and shortages.
Prepares and delivers the bank deposit.
Accepts payments for overdue, lost and damaged materials, along with faxing, printing, copying services.
Sets up payment plans as needed.
Instructs patrons and assists with computers, faxing, printing, copying and scanning.
Answers telephone inquiries.
Able to multitask while assisting patrons in a fast-moving atmosphere.
Able to work the normally scheduled work time for this position.
Able to cope with daily job-related stress and challenges.