Library Assistant II

City of Boise•Boise, ID

2d•Onsite

About The Position

Join the Boise Public Library as a part-time Library Assistant II and help create a welcoming, inclusive, and engaging experience for everyone who walks through our doors. In this customer-focused role, you'll connect people with books, technology, programs, and information while providing exceptional service to library users of all ages and backgrounds. We're looking for someone who enjoys working with the public, communicates with patience and professionalism, and thrives in a fast-paced environment where every day is different. Whether assisting with library services, supporting programs, or helping customers navigate technology, you'll play an important role in strengthening our community and advancing the library's mission. This position is 20 hours per week with a flexible schedule. Candidates must be available to work every other weekend during library operating hours. We currently have two openings.

Requirements

High school diploma or equivalent and two years of experience providing customer service or working with diverse populations, or an equivalent combination of education and experience.
Applicants must be able to pass: City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Knowledge of public library operations, policies and services
Knowledge of customer service techniques
Intermediate computer skills.
Ability to use library systems
Ability to work independently and use initiative
Ability to prioritize a broad range of administrative tasks
Ability to exercise tact, patience, diplomacy, cultural sensitivity and courtesy when dealing with users
Ability to multitask and complete tasks within deadlines
Ability to communicate effectively in the English language at a level necessary for efficient job performance
Ability to perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.

Nice To Haves

Three years of experience in a public library or similar environment providing customer service to diverse populations.
Some specialized training or coursework and experience working in a library setting.

Responsibilities

Assists library users with circulation, reference, reader's advisory and other library services.
Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs.
Maintains an intermediate knowledge of library resources and practices.
Assists the public with library computer use and related technology.
Researches user inquiries and explains policies and procedures.
Refers more complex issues to higher-level staff.
Performs proper library opening and closing procedures.
Checks in returned materials using library computer systems.
Maintains library collections by accurately sorting and shelving materials.
Performs semi-routine tasks requiring some discretion and use of limited judgment and initiative, including processing damaged or incomplete library materials.
Orders supplies for the office and programs, as needed.
Provides leadership, coaching and mentoring to lower-level positions for tasks such as developing displays to effectively promote programs, library services and materials, as needed.
Assists in planning and delivering in-house and outreach programs for users of all ages, as needed.
Represents the library, participates in library-wide teams and city-wide system projects and collaborates with other branch staff to maintain and improve branch operations, as needed.
Performs all duties of lower-level related positions and handles moderately complex issues and problems.
Performs other duties as assigned.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.