Library Assistant

The Kansas City Public Library • Kansas City, MO

6d • Onsite

About The Position

Provides basic circulation and registration services to assure patrons ready access to library materials. Maintains effective courteous working relationships with all library patrons and staff. Assists patrons with use of library databases, computer equipment, and software. Courteously answers telephone by identifying self and location, and if unable to assist with the request, directs call to the appropriate staff person. Lifts, routes and shelves materials, which may weigh up to 35 pounds, from book bins and shelves. Processes patrons' request material; prepares and sends Interlibrary Loan requests. Performs other related work and as assigned, such as Kid’s café, teen lock-ins, notary services and supporting programs or activities developed and promoted by other Library colleagues. North-East is a designated United States Village Post Offices. Employees at this branch additionally sell stamps and accept priority flat rate boxes and envelopes.

Requirements

• Demonstrated ability to meet and serve the public, working effectively with customers of all ages
• Demonstrated ability to be a team player
• Demonstrated ability to learn library operations, services and policies, including computer procedures
• Demonstrated ability to organize daily work routines for location effectively
• Demonstrated basic computer skills with a willingness to learn and keep current with emerging technologies
• Demonstrated ability to follow oral and/or written instructions
• Uses decision making skills to reflect values-based principles
• Must be able to access materials from shelves which may be overhead or those which may be below waist level
• Must be able to work at a counter used for customer interactions
• Many duties performed while standing and bending; ability to lift up to 35 lbs
• Ability to speak and understand English is required
• Proficient in any non-English languages spoken in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili

Nice To Haves

• Customer Service experience preferred

Responsibilities

• Checks materials in and out
• Issues library cards
• Collects fines and charges
• Updates customer records in the computer
• Verbally explains circulation policies and procedures
• Makes other computer inquiries
• Processes patron requests for reserve items
• Assists patrons with use of library databases, computer equipment, and software
• Answers telephone
• Lifts, routes and shelves materials, which may weigh up to 35 pounds, from book bins and shelves
• Processes patrons' request material
• Prepares and sends Interlibrary Loan requests
• Performs other related work and as assigned, such as Kid’s café, teen lock-ins, notary services and supporting programs or activities developed and promoted by other Library colleagues
• Sells stamps and accept priority flat rate boxes and envelopes

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED