Library Assistant II On-Call
About The Position
The Denver Public Library (DPL) is hiring multiple on-call Library Assistant II positions to create positive customer experiences at all DPL locations. Some of your daily responsibilities will include: checking out and returning books, registering customers for library cards, placing holds/ordering books and other library materials from other agencies and responding to customer questions and issues about circulation matters and curbside interactions. You should anticipate spending at least 75% of your time at customer facing service points. In order to provide the best possible customer experience, it will be crucial to stay current on library policy and procedures, especially those relating to circulation. In addition to knowing all things circulation, you will answer customer questions about using library resources and locating library materials. You may be called on to participate in outreach efforts, help out with shelving and other tasks as needed.
Requirements
- Knowledge of office practices and procedures
- Skill in interpreting, communicating and presenting information
- Skill in cash and credit card handling and making simple mathematical computations
- Ability to thrive working in an environment with constant public contact
- Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner
- Ability to adapt to the ebb and flow of material intake
- Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software
- Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community
- Ability to multitask and prioritize
- Ability to demonstrate innovation and flexibility
- Ability to pass a background check after the offer to hire has been made
- A high school diploma or equivalent
- One year of customer service experience that included working on a computer
Responsibilities
- Checking out and returning books
- Registering customers for library cards
- Placing holds/ordering books and other library materials from other agencies
- Responding to customer questions and issues about circulation matters and curbside interactions
- Answering customer questions about using library resources and locating library materials
- Participating in outreach efforts
- Helping out with shelving and other tasks as needed
Benefits
- Competitive pay
- Great benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
