Library Assistant I - Volunteer Coordinator

City of Burlington, Vermont•235 College St. Burlington, VT

5d•Onsite

About The Position

This position performs patron services and general clerical work at the circulation desk and coordinates the library’s volunteer program. The role provides in-person and remote assistance to patrons, supports circulation and reference services, handles routine cash and records tasks, and helps maintain library operations. The position is onsite five days per week, Tuesday through Saturday, including an evening shift on Tuesday. It is affiliated with AFSCME, Pay Grade 14, at $28.08 per hour.

Requirements

High school diploma or equivalent.
Two years of experience in a public-service setting in an office, professional, or library environment.
Ability to support the City’s diversity, equity, and cultural competency efforts and work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity, and inclusion through ongoing training and professional development.
Ability to interact professionally and courteously with coworkers and the public.
Ability to learn and use an integrated automated library system.
Ability to file alphabetically and numerically and learn the Dewey Decimal filing system.
Typing speed of 40 words per minute.
Familiarity with computers, word-processing and accounting software, automated library systems, and standard office equipment.
Proficiency with Microsoft Word and Excel.
Ability to learn and teach third-party library platforms and online resources, including downloadable ebooks and audiobooks and movie-streaming services.
Knowledge of internet use and email.
Ability to learn department operations, procedures, and relevant City policies, and comply with City standards, safety rules, and personnel policies.
Effective oral and written communication skills.
Ability to multitask in a busy environment and manage appointments and small projects.
Regular attendance.
Ability to handle volatile or potentially dangerous individuals and situations according to library procedures.
Ability to stand for extended periods and lift, stretch, and bend.

Nice To Haves

Associate degree.
Two years of work experience in an office setting.
Customer service experience.

Responsibilities

Respond to patron requests for information, materials, and assistance in person, by telephone, email, web forms, and the Vermont Clover Interlibrary Loan System.
Orient patrons to library collections and services, direct them to appropriate locations or staff, and maintain library decorum according to policies and procedures.
Use the integrated library system to enter and update patron information, issue library cards, charge materials in and out, place holds, process reserves, renew materials, and assist patrons with the OPAC.
Process overdue notices and bills by established deadlines, including contacting delinquent accounts by telephone.
Receive fines and donations, credit patron accounts, use the cash register and MuniciPay System, handle cash receipts, keep disbursement records, and balance cash at the end of the day.
Answer and distribute telephone calls and messages; perform ready reference and basic bibliographic research.
Check and distribute incoming mail and prepare outgoing mail.
Assist with shelving library materials and prepare materials for circulation.
Research patron requests and prepare order forms, providing information to selectors or the interlibrary loan department.
Perform library opening and closing procedures and report rule violations or conduct affecting library security to a supervisor; assist with trespass notices and document incidents through the library intranet.
Collect and report circulation and reference statistics and process room bookings on demand.
Coordinate the library volunteer program, including developing volunteer opportunities and descriptions with departments, organizing applications, arranging interviews, providing training, maintaining communications and statistics, assisting with scheduling and recruitment, and supporting volunteer appreciation.
Work with external organizations on volunteer opportunities.
Perform light custodial and grounds maintenance tasks as needed.