Library Assistant, Access Services

Tufts University • Medford, MA

5h • Onsite

About The Position

Tisch Library is a student-centered research library, dedicated to supporting teaching, learning, and scholarship in Tufts’ School of Arts & Sciences and School of Engineering. We provide collections, subject expertise, and technology-rich research and learning environments with services and programs to meet the information needs of our students, faculty, and staff. The Access Services Department ensures timely and effective access to library collections, facilities and services, managing circulation, reserves, basic reference, interlibrary loan, stack management, printing and scanning. This position reports to the Head of Access Services and supports other functions in Frontline Services and Resource Sharing. We provide a welcoming, inclusive environment for our patrons, with collaborative staff committed to teamwork. Library Assistants answer patron questions in person and via e-mail, telephone, and chat, and make timely and effective referrals to specialist librarians, other library departments, and services across campus. We seek candidates who are excited to work in a university library with a community of students and faculty who are diverse in every way.

Requirements

• Knowledge and skills as typically acquired by an Associate’s degree or equivalent
• At least 2 years’ customer service experience
• Demonstrated commitment and success in a customer service environment
• Strong written and interpersonal communication skills

Nice To Haves

• Bachelor’s degree or equivalent
• Experience in a higher education environment
• Library experience
• Familiarity with integrated library management systems and discovery tools, such as Alma and Primo

Responsibilities

• Assist Student Coordinator with supervision of Access Services student employees as requested, including but not limited to hiring, training, scheduling, and evaluation tasks
• Oversee work and project assignments for student staff, including answering questions, checking in materials, equipment and technology, shelving reserves and holds, shelving returned material, performing scheduled building counts, and assisting with opening
• Assist with weekly student payroll
• Open Tisch Library at the start of the morning shift, including shared responsibilities for holiday coverage
• Provide library services to students, faculty, and staff; this includes but is not limited to responding to inquiries, checking library materials in and out, monitoring the front desk, resolving problems, and making appropriate referrals
• Maintain department office supplies and order as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees