Liaison - Patient Tray Meal Delivery - Full Time - Days

3710 Paulding Medical Center, Inc.•Hiram, GA

About The Position

The Liaison reports directly to Food and Nutrition management. The role enters patient meal preferences within diet restrictions and delivers meals professionally, courteously, and efficiently. The Liaison checks each tray against the patient's order and confirms the correct tray is delivered to the correct patient using two patient identifiers. The position represents the hospital and department in a professional, caring manner, instructs patients in the meal-ordering process, serves as a patient advocate, and delivers nutrition supplies to units as ordered. The role follows food safety, infection prevention, and department procedures; supports accurate meal ordering and delivery; and contributes to patient satisfaction and a positive service environment. Other duties may be assigned.

Requirements

High school diploma or GED is preferred.
Must exhibit outstanding interpersonal skills and work well with others.
Must demonstrate basic knowledge of modified diets.
Must have adequate phone skills for interacting with internal and external customers.
Must be able to perform duties in a very busy environment.
Must be able to communicate and understand English, both written and orally.
Must maintain a positive attitude in customer and patient interactions.

Nice To Haves

Hospital food service experience.
Customer service experience.

Responsibilities

Enter patient meal preferences in nutrition service software while following diet restrictions.
Assist patients with menu selections, including preferences, allergies, and diet information.
Verify menu selections against the patient's diet order and seek clarification or approval when needed.
Confirm tray accuracy and patient identity using two patient identifiers before delivery.
Deliver meals and snacks to patients and hospital units, accommodating cultural, spiritual, ethnic, and age-specific considerations.
Instruct patients in the meal-ordering process and act as a patient advocate.
Verify patient meal satisfaction and conduct internal patient satisfaction surveys.
Obtain appropriate additional items for meal trays and seek approval for non-compliant requests.
Retrieve dirty trays and assist with soiled meal tray carts on patient floors.
Deliver nutrition supplies to units and perform department duties such as dish room work, rolling silverware, replenishing floor stock, requisitioning supplies, and general cleanup.
Follow food safety and infection prevention practices, including hand hygiene, glove use, and reporting potential risks.
Keep work areas clean and organized and free of spills and fall hazards.
Monitor and record food or equipment temperatures as applicable, and promptly correct or escalate out-of-range occurrences.
Store food and supplies using proper labeling, dating, and rotation methods.
Operate and care for equipment according to safety, manufacturer, and area-specific guidelines; report unsafe conditions.
Protect confidential information and use IT equipment appropriately.
Follow department schedules, including weekends and holidays, and arrive at the workstation before task start time.
Set up, maintain, and break down workstations; follow instructions and complete assigned checklists and forms accurately.
Remain flexible in supporting team members across the department.
Intervene in customer service issues and escalate concerns to a supervisor when appropriate.
Collaborate with team members and leadership, communicate respectfully and clearly, and respect cultural traditions.
Maintain competency in nutrition service software and comply with Wellstar policies, standards of work, and code of conduct.