Liaison - Patient Tray Meal Delivery - Full Time - Days

Wellstar Health System•Dallas, GA

About The Position

The Liaison reports directly to food and nutrition management. The role enters meal preferences within the scope of diet restrictions and delivers meals to patients professionally, courteously, and efficiently. The Liaison confirms tray accuracy against patient orders and uses two patient identifiers to ensure each tray reaches the correct patient. The role represents the hospital and department in a professional and caring manner, instructs patients in the meal-ordering process, acts as a patient advocate, and delivers nutrition supplies to units as ordered. Other duties may be assigned. The Liaison follows patient and team-member safety practices, including infection prevention, food safety, equipment safety, confidentiality, and clean-work-area procedures. The position supports positive service outcomes by assisting patients with menu selections, accurately entering selections in nutrition service software, delivering meals and snacks, checking patient satisfaction, retrieving used trays, and performing other department duties. The role works collaboratively with team members and leadership, communicates respectfully, and complies with WellStar Health System policies, standards of work, and code of conduct.

Requirements

High school diploma or GED is preferred.
Must exhibit outstanding interpersonal skills and work well with others.
Must demonstrate basic knowledge of modified diets.
Must have adequate phone skills for interacting with internal and external customers and be able to perform duties in a very busy environment.
Must communicate and understand English, both written and orally.
Must maintain a positive attitude in customer and patient interactions.

Nice To Haves

Hospital food service experience is preferred.
Customer service experience is preferred.

Responsibilities

Enter patient meal preferences and menu selections in nutrition service software, within diet restrictions and accurately and promptly.
Deliver meals to patients professionally, courteously, and efficiently, verifying tray accuracy and patient identity using two patient identifiers.
Assist patients with menu selections, including preferences, allergies, and diet information; instruct patients in the meal-ordering process.
Verify that menu selections comply with diet orders and seek clarification or approval from Patient Meal Services Leadership and/or a Clinical Dietitian when needed.
Escalate food allergy, diet consistency, and non-compliant meal concerns; promptly report adverse food reactions and outside food consumption by patients.
Act as a patient advocate and represent the hospital and department in a professional, caring manner.
Deliver nutrition supplies and snacks to units as ordered and deliver meals throughout the day.
Verify patient satisfaction with meals and conduct internal patient satisfaction surveys.
Obtain appropriate additional items for patient meal trays and accommodate cultural, spiritual, ethnic, and age-specific considerations.
Retrieve dirty trays from patient rooms and assist with soiled meal tray carts on patient floors.
Perform department duties such as dish-room work, rolling silverware, floor-stock replenishment, supply requisitions, break-room upkeep, and general cleanup.
Follow HACCP and County Health Department guidelines; perform hand hygiene, wear gloves appropriately, follow infection-prevention practices, and report potential risks.
Maintain clean, organized work areas free of spills and fall hazards; set up, maintain, and break down workstations as required.
Monitor and record food and equipment temperatures as applicable and correct or escalate out-of-range occurrences promptly.
Store food and supplies using proper labeling, dating, and rotation methods; operate and care for equipment according to safety and area-specific guidelines.
Use IT equipment appropriately and protect confidential information, including passwords.
Follow the department work schedule, including weekends and holidays, and arrive at the workstation before task start time.
Follow written and verbal instructions, complete assigned area checklists and forms, and remain flexible in supporting other department team members.
Resolve customer-service issues when appropriate and escalate concerns to a supervisor as needed.
Follow uniform specifications, collaborate with team members and leadership, communicate respectfully and clearly, respect cultural traditions, and maintain competency in nutrition service software.
Perform other duties as assigned and comply with WellStar Health System policies, standards of work, and code of conduct.