Liaison - Patient Meal Services - Part Time - Flexible Hours - 12:00pm – 8:30pm - M - F and every other weekend

Wellstar Health System•Dallas, GA

13d

About The Position

The Liaison represents Patient Meal Room Service to patients and nursing teams and reports directly to Nutrition and Food Service management. The role takes ownership of meal service for assigned units and supports a positive patient experience by explaining the meal service and ordering process, helping patients make selections, and entering orders accurately in Nutrition and Food Service software in compliance with therapeutic diets and food allergies. The Liaison also takes room-service calls and provides professional, courteous, and efficient customer service. The position serves as a link between patients and the care team, delivers meals and nutrition supplies, and collaborates with nursing staff. It follows patient-identification, meal-accuracy, food-safety, and infection-prevention procedures, including precautions for patients in isolation. The Liaison may also support call-center operations, reporting, tray retrieval, snack delivery, and other Nutrition and Food Service department duties. The role requires flexibility to assist other team members and complete other duties as assigned.

Requirements

At least 2 years of foodservice, customer service, and/or related experience.
Ability to communicate and understand English, both written and orally.
Outstanding interpersonal skills and ability to work well with others.
Basic knowledge of modified diets.
Adequate phone skills for interacting with internal and external customers and ability to perform duties in a very busy environment.
Positive attitude in customer and patient interactions.
Ability to utilize Nutrition and Food Service software systems.
ServSafe Food Handler and ServSafe Allergen certifications required within 90 days of hire.

Nice To Haves

Healthcare or hospitality foodservice experience is highly preferred.
High school diploma or equivalent is preferred.

Responsibilities

Take ownership of meal service for assigned units and represent Patient Meal Room Service to patients and nursing teams.
Introduce patients to the meal service and ordering process and assess whether they can use the meal-ordering system.
Assist patients with menu selections, considering preferences, allergies, and diet information.
Enter patient meal selections and orders accurately and promptly using Nutrition and Food Service software; review and respond to applicable electronic medical record reports and orders.
Take room-service calls and provide professional, courteous, efficient customer service.
Deliver patient meals and verify patient identity using two patient identifiers.
Verify meal selections against diet orders and food allergies, and escalate concerns about allergies or diet consistency to Nutrition and Food Service leadership or a clinical dietitian.
Follow food safety and infection-prevention practices, including requirements for patients on isolation precautions; promptly report adverse food reactions.
Deliver nutrition supplies, snacks, and meals as required, following applicable safety and expiration-date protocols.
Retrieve dirty trays and assist with soiled meal-tray carts on patient floors.
Operate and care for equipment according to safety, manufacturer, and area-specific guidelines; report unsafe conditions.
Maintain clean, organized work areas; complete workstation setup and breakdown, checklists, forms, and assigned reporting.
Perform department duties such as dishroom work, rolling silverware, replenishing floor stock, requisitioning supplies, and general cleanup.
Verify patient meal satisfaction and conduct internal patient-satisfaction surveys when requested.
Collaborate respectfully with team members, leadership, nursing staff, and patients, escalating customer-service concerns when appropriate.
Protect confidential information and follow applicable Wellstar policies, standards of work, and code of conduct.
Follow the department work schedule, including weekends and holidays, and arrive at the workstation before task start time.
Perform other duties as assigned.