Program Manager

Venbrook • Anaheim, CA

9d

About The Position

The Liability Program Manager handles complex liability claims involving high-dollar exposure, litigation, and coverage analysis. The role is responsible for full-life-cycle claims management, vendor oversight, legal coordination, and reporting to internal and external stakeholders. The manager develops claim strategy, leads its execution, and works to ensure high-quality outcomes for key accounts. Travel is required as needed.

Requirements

• At least 10 years of property and casualty industry experience.
• At least 10 years managing complex and litigated liability claims.
• Bachelor's degree required.
• Adjuster licenses where required.
• Proficiency in Microsoft Office.
• Strong written and verbal communication skills.
• Ability to present and explain complex issues effectively.
• Experience managing third-party administrators, defense counsel, and the legal process.
• Strong judgment in claim resolution strategy.
• Skill in analyzing risk and anticipating outcomes.
• Excellent relationship-building and collaboration skills.
• Proactive communication and decision-making.
• Demonstrated continuous learning and technical growth.
• Understanding of the full claims lifecycle and workflow.

Nice To Haves

• Juris Doctor (JD).
• Insurance designations such as CPCU or AIC.

Responsibilities

• Investigate, evaluate, negotiate, and resolve complex liability claims.
• Present files in roundtable discussions and formal claim reviews.
• Monitor reserves for accuracy and timeliness.
• Oversee claims to ensure quality aligns with performance targets.
• Attend mediations, depositions, and trials as needed.
• Direct defense counsel and support litigation strategies.
• Interpret legal documents and manage litigation plans.
• Oversee third-party adjusters and ensure proper claim handling.
• Identify and manage vendor performance related to expense and indemnity outcomes.
• Report claim updates to boards, claims counsel, and excess carriers.
• Collaborate across departments and with external clients.
• Travel as required.
• Take on additional duties and assignments as business needs evolve.

Benefits

• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off (PTO)
• Paid holidays
• Sick leave
• Career development support
• Work-life balance and flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior