About The Position

The Liability Claims Representative analyzes Auto Liability claims on behalf of clients to determine benefits due and ensure claims are adjudicated within service expectations, industry best practices, and client service requirements. The role involves managing claims from investigation through resolution, communicating with claimants and clients, documenting claim files, and maintaining professional client relationships. The posting describes the claims as low-level general liability claims in its responsibilities.

Requirements

  • High school diploma or GED.
  • At least 2 years of claims management experience, or an equivalent combination of education and experience.

Nice To Haves

  • Bachelor's degree from an accredited college or university.
  • Professional certification applicable to the line of business.
  • Nationwide licensing is preferred.

Responsibilities

  • Gather information to determine liability exposure for claims.
  • Assign reserve values, make claim payments as necessary, and settle claims within the designated authority level.
  • Develop and coordinate claim action plans through resolution, including return-to-work efforts where applicable.
  • Approve and process assigned claims, determine benefits due, and administer action plans under the claim or client contract.
  • Administer claim subrogation and negotiate settlements.
  • Communicate claim actions to claimants and clients.
  • Ensure claim files are properly documented and claim coding is correct.
  • Where applicable, process low-level lifetime medical or defined-period medical claims, including state and physician filings and decisions about treatments recommended by utilization review.
  • Maintain professional client relationships.

Benefits

  • Flexible work schedule.
  • Referral incentive program.
  • Career development and promotional growth opportunities.
  • Medical, dental, and vision benefits.
  • 401(k) and matching.
  • Paid time off (PTO).
  • Disability and life insurance.
  • Employee assistance program.
  • Flexible spending or health savings account.
  • Additional voluntary benefits.
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