Level II Helpdesk Technician
Acture Solutions Inc•Hauppauge, NY
•Onsite
About The Position
Acture Solutions is seeking a motivated and service-oriented Level II Helpdesk Technician to support the public education sector. This role is ideal for someone with strong helpdesk experience who is ready to grow their skills in systems and network administration while supporting the technology that powers education.
Requirements
- 2–3 years of desktop support or IT support experience
- Exposure to systems or network administration concepts
- CompTIA A+ certification (required)
- Applicants must currently reside within an hour commute of job posting location.
- Relocation will not be considered.
- This position is not approved for Visa sponsorship now or in the future. U.S. Citizen or Green card required.
- Foundational knowledge of TCP/IP, DNS, DHCP, and basic network troubleshooting
- Familiarity with Windows Server and Active Directory environments
- Exposure to Microsoft 365 administration
- Experience supporting end-user devices (Windows, Chromebooks, or macOS)
- Strong troubleshooting and problem-solving skills
- Organized, detail-oriented, and able to manage multiple priorities
- Customer-focused mindset with strong communication skills
- Willingness to learn and grow into more advanced systems and network responsibilities
Nice To Haves
- CompTIA Network+ certification (preferred or in progress)
Responsibilities
- Serve as a Level 2 escalation point for helpdesk tickets via Incident IQ , supporting more complex technical issues
- Assist with administration of Active Directory and Microsoft Entra ID, including user accounts and access permissions
- Support the maintenance and monitoring of network infrastructure, including switches, wireless access points, and firewalls
- Assist with server administration tasks such as patching, performance monitoring, and basic troubleshooting
- Support Microsoft 365 services including Exchange Online, Teams, and SharePoint
- Help manage district devices using MDM platform (Mosyle, Google Admin)
- Assist with backup processes and verify successful job completion
- Support DNS, DHCP, and basic network services under guidance
- Deploy, image, and configure devices for staff and students
- Document technical procedures, issues, and resolutions
- Provide support for AV, VoIP, and classroom technology systems
- Assist with IT projects such as device rollouts, upgrades, and system improvements
Benefits
- Medical, dental, vision, Life Insurance, and Retirement Plan
- Generous Paid Time Off and Opportunities for professional growth and skill development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
