Level I Helpdesk Technician

Acture Solutions Inc • Fishkill, NY

11h • Onsite

About The Position

Acture Solutions is seeking a motivated and service-oriented Helpdesk Level 1 Technician to join their team in Fishkill, NY. This full-time, onsite role serves as the first point of contact for internal users and multiple client environments, providing critical day-to-day technical support. If you enjoy troubleshooting, working with technology, and helping people, this is a great opportunity to grow your IT career in a fast-paced MSP environment. Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. They partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. At Acture Solutions, they don’t just support IT—they support people, committed to professional growth, meaningful work, and a collaborative environment where contributions matter.

Requirements

• High School Diploma or GED required
• Familiarity with Windows environments, Microsoft 365, and Active Directory
• Strong written and verbal communication skills
• Ability to manage multiple support requests in a fast-paced environment
• Customer-focused mindset with a willingness to learn and grow
• Basic knowledge of Windows 10/11, Microsoft 365, and Azure Active Directory
• Exposure to ticketing systems and remote support tools
• Understanding of basic networking concepts (DNS, DHCP, VPN)
• Ability to prioritize tasks and resolve issues efficiently
• A valid driver’s license and background check are required

Nice To Haves

• Associate’s degree in a computer-related field or equivalent experience preferred
• Experience with Autotask PSA, Kaseya, or Datto RMM is a plus

Responsibilities

• Respond to and resolve Tier 1 helpdesk tickets via phone, email, and ticketing system (Autotask/Kaseya)
• Provide technical support for internal staff and external clients across multiple environments
• Troubleshoot hardware, software, networking, and Microsoft 365 / Azure AD issues
• Escalate complex issues to Tier 2/3 engineers with clear and thorough documentation
• Assist with user onboarding/offboarding, account setup, and access management
• Support workstation setup, imaging, and basic device configuration
• Maintain and update internal documentation, knowledge base articles, and standard operating procedures

Benefits

• Salary range: $48,000–$60,000 (based on experience)
• Medical
• Dental
• Vision
• 401(k)
• Employee Assistance Program
• 13 paid holidays
• Generous paid time off
• A culture that values collaboration, respect, and impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED