Helpdesk Technician I

Arcis Golf • Dallas, TX

3d • Hybrid

About The Position

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. Provide technical support to users experiencing computer and network hardware and software issues. Track, route, and escalate issues as needed. Utilizes critical thinking and communication skills while providing excellent customer service skills. Provide detailed information during interactions with documentation in service desk system.

Requirements

• Proactive thought process and communication.
• Critical thinking and analytical troubleshooting.
• Aptitude and desire to learn new technologies.
• Strong organization and note taking skills.
• Strong verbal/written communication, time management, phone etiquette, and conflict resolution skills.
• Strong problem-solving skills.
• Associate degree or 2+ years of relevant experience in a customer focused position involving technical knowledge of a company’s products and services.
• Experience with desktop software Microsoft Office, Outlook, Excel, Word, Adobe Acrobat Reader, and other software is required.
• Microsoft Operating System experience is required.

Nice To Haves

• Candidates with ManageEngine ServiceDesk Plus, Endpoint Central, or ticketing RMM tools will be strongly preferred
• Experience with Exchange, Active Directory is preferred.
• Experience installing printers, including print server management, is preferred.
• Experience with ManageEngine is highly desirable.
• Accredited technical certifications are preferred.

Responsibilities

• Tier 1 technical support via phone, email, and ticketing system submissions.
• Troubleshoot hardware and software related technical issues.
• Respond to emergency situations as needed and properly follow escalation paths.
• Prepare written materials (e.g. reports, ticket notes, emails, etc.) for the purpose of documenting activities and/or conveying information.
• Image and deploy point of sale and laptops to end users utilizing imaging software and tools.
• Consult with IT Management and other departments as needed.
• Install, configure, and replace hardware (e.g. printers, scanners, workstations, phones, etc.).
• Install, configure, and replace a wide array of software.
• Resolve service requests via ticketed submissions within allowable time.
• Package, ship, and track all shipments to and from remote office locations.
• Collaborate with Information Security and Infrastructure teams to ensure all systems are compliant with company standards.
• Perform other duties or special projects as assigned by management.

Benefits

• Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.
• Our growing and innovative organization offers competitive wages and benefit packages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees