Level I Helpdesk Technician
Acture Solutions Inc•Hauppauge, NY
•$40,000 - $55,000•Onsite
About The Position
Acture Solutions is seeking a motivated and service-oriented Helpdesk Level 1 Technician to join our team in Hauppauge, NY. This role serves as the first point of contact for internal users and multiple client environments, providing critical day-to-day technical support. If you enjoy troubleshooting, working with technology, and helping people, this is a great opportunity to grow your IT career in a fast-paced MSP environment.
Requirements
- High School Diploma or GED required
- 0-2 years of IT Support required
- Familiarity with Windows environments, Microsoft 365, and Active Directory
- Strong written and verbal communication skills
- Ability to manage multiple support requests in a fast-paced environment
- Customer-focused mindset with a willingness to learn and grow
- Weekend and holiday rotation participation required
- A valid driver’s license and fingerprinting check are required.
Nice To Haves
- Associate’s degree in a computer-related science or equivalent experience preferred
- CompTIA Security+ strongly preferred
- Basic knowledge of Windows 10/11, Microsoft 365, and Azure Active Directory
- Exposure to ticketing systems and remote support tools
- Understanding of basic networking concepts (DNS, DHCP, VPN)
- Experience with Autotask PSA, Kaseya, or Datto RMM is a plus
- Ability to prioritize tasks and resolve issues efficiently
Responsibilities
- Respond to and resolve Tier 1 helpdesk tickets via phone, email, and ticketing system (Autotask/Kaseya)
- Provide technical support for internal staff and external clients across multiple environments
- Troubleshoot hardware, software, networking, and Microsoft 365 / Azure AD issues
- Escalate complex issues to Tier 2/3 engineers with clear and thorough documentation
- Assist with user onboarding/offboarding, account setup, and access management
- Support workstation setup, imaging, and basic device configuration
- Maintain and update internal documentation, knowledge base articles, and standard operating procedures
Benefits
- Medical, Dental, Vision, and Life Insurance
- Retirement Plan
- Generous Paid Time Off
- Opportunities for professional growth and skill development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
