Level I Helpdesk Technician
Acture Solutions Inc•Village of Colonie, NY
•$48,000 - $60,000•Onsite
About The Position
Acture Solutions is looking for a motivated and service-minded Helpdesk Level 1 Technician to join our on-site support team at the Albany, NY Corporate Office. This dual role serves as the first point of contact for end-user IT support while also contributing to AI initiatives and application development projects under the direction of the CIO. If you love solving problems, working with technology, and want exposure to automation and AI tools—this is your chance to build your career in a supportive, forward-thinking environment.
Requirements
- High School Diploma or GED required.
- Associate’s degree in computer science related field or equivalent experience preferred.
- Familiarity with Windows environments, Microsoft 365, and Active Directory
- Strong written and verbal communication skills
- Ability to manage competing priorities across technical support and project work
- Genuine interest in AI tools, automation, and software development
- Valid driver’s license and background check required.
Nice To Haves
- Able to prioritize tasks and manage multiple issues effectively
- Basic understanding of Windows 10/11, Microsoft 365, and Azure Active Directory
- Exposure to ticketing systems, remote support tools, and basic networking (DNS, DHCP, VPN)
- Familiarity with Autotask PSA, Kaseya/Datto RMM is a plus
- Familiarity with AI platforms such as ChatGPT, Claude, or Copilot is a plus
Responsibilities
- Respond to and resolve Tier 1 helpdesk tickets via phone, email, and ticketing system (Autotask/Kaseya)
- Troubleshoot hardware, software, networking, and M365/Azure AD issues for end users
- Escalate complex issues to Tier 2/3 engineers with thorough documentation
- Assist the CIO with AI and automation projects including prompt engineering, workflow design, and platform testing
- Participate in development of internal tools and business applications
- Support data entry, QA testing, and documentation for development and AI initiatives
- Maintain internal knowledge base articles and standard operating procedures
Benefits
- Medical, dental, vision, 401k, and Employee Assistance Program
- 13 Paid Holidays and generous paid time off
- A culture that values collaboration, respect, and real impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
