Helpdesk Technician I (CP)

Verisk Analytics•Woburn, MA

5d•Hybrid

About The Position

We are seeking a Helpdesk Technician I that will represent the Business Technology Department’s support and customer service for employee inquiries on software and computer-related questions. This individual should be an enthusiastic entry level technician whose passion is to help others and educate the end user. This role will provide level 1 hands-on desktop support for our internal in the office as well as remote support for employees in remote locations. This position will be part of an IT support team located in multiple office locations but will be the main point of contact for all IT equipment in the office. The role is required to be in the office 3-4 days per week to maintain proper coverage.

Requirements

1+ years in a technical support role
Experience supporting PC’s and the Microsoft suite of products
Basic understanding of Active Directory Domains
Friendly, professional, enthusiastic demeanor
Excellent communication skills – written and verbal
Ability to multi-task, communicate in a professional manner, and to listen to employee concerns
Enthusiasm to lead 1:1 training sessions on technologies and computing best practices
Strong detail-orientation and organizational skills
Self-motivated, seeks out additional work
Willingness to be flexible and adapt to changing work priorities
Must have good technical aptitude and be a quick learner.
Be able to successfully work independently and as part of a team

Nice To Haves

Technical certifications such as A+ certifications are a plus.
Ability to understand and administer Active Directory user accounts is not required but are a plus

Responsibilities

Provide Level 1 Desktop support for local and remote employees
Identify, research, and resolve technical issues for users in a positive manner
Maintain scanners, copiers, and workstations
Help maintain an accurate inventory of hardware
Create and/or maintain end-user documentation on procedures and how-tos
Add to the helpdesk knowledge base with clear/concise/detailed entries
Treat every issue as an opportunity to educate the end-user
Assist with IT related projects
Off hours duties/on-call hours as necessary
Secondary point of contact for all on-site hardware including cameras, door security system, network equipment, etc.
Collaborate with IT support and administration representatives from other Verisk entities on ISO Claims Partners projects and tasks
Other duties as assigned.