Helpdesk Technician

First Farmers & Merchants Bank • Columbia, TN

3d • Onsite

About The Position

Technical support for all banking platform software. Creates all forms associated with onboarding, changing and termination of security for all bank employees. Grants, removes, and changes user security to all banking platforms and user access. Provides support and training to bank personnel in the use of office personal computer hardware, software, or network connectivity.

Requirements

• One year to three years of similar or related experience.
• (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Knowledge of installation/support for platform applications.
• Technical planning, project management, and supervisory skills.
• Demonstrated analytical and problem solving skills.
• Ability to discuss technical issues effectively with other platform administration professionals as well as non-technical users.
• Knowledge of CIS,FIS and Microsoft..
• Knowledge of deposit and loan products.

Responsibilities

• Technical support of end users for all bank-related programs.
• Produces forms associated with additions, moves, and changes to security for all end users including on-boarding and termination of users within the bank. Also implements those actions as needed.
• Assists departments in submitting new, and working through workflows within the document imaging platform of the bank.
• Assists in upgrades and changes to bank hardware and software.
• Provides on-going support to all bank personnel in the use of end-user hardware and software products.
• Assists in troubleshooting, maintenance, and repair of PCs, printers, terminals, etc., coordinating with technical support and vendors as necessary; coordinates with other IT staff to resolve hardware, software, and network problems.
• Receives, responds to, documents, corrects, or refers user problems supported by the IT Department; obtains information to determine appropriate action; logs problems into the call logging software application; recognizes priority problems and elevates them to the proper status; directs calls to the proper technician.
• Performs other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree