Helpdesk Technician

Everwatch•Annapolis Junction, MD

3d•$55 - $76•Onsite

About The Position

EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country’s most critical missions. We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success. EverWatch employees are focused on tackling the most difficult challenges of the US Government. We offer the best salaries and benefits packages in our industry - to identify and retain the top talent in support of our critical mission objectives.

Requirements

Experience providing support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
Experience configuring and managing UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Experience managing IT system infrastructure and any processes related to these systems
Experience providing support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Experience providing support for the escalation and communication of status to agency management and internal customers
Ability to provide support for the dispatch system and hardware problems and remain involved in the resolution process
Ability to work shift work
TS/SCI clearance with a polygraph
Bachelor's degree in a technical discipline and 10+ years of experience with systems administration, or 15+ years of experience with systems administration in lieu of a degree

Responsibilities

Implement and maintain a system to deploy cyber security solutions across the intelligence community.
Ensure the current infrastructure is functional and available.
Help clients overcome tough challenges through monitoring and performance management.
Identify problem areas and opportunities for improvement in a mission-critical network.
Turn metrics into information and articulate their meaning.
Gain experience in mission critical networks.
Resolve daily challenges as we improve our nation's security.