Level I Helpdesk Technician
About The Position
Acture Solutions is looking for a dedicated and service-minded IT Support Technician Level 1 to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment. As an IT Support Technician Level I, you'll be the first line of technical support for users including teachers, staff, and administrators. You’ll report directly to the Level III Helpdesk Technician and respond to user requests in-person, by phone, or through our IT helpdesk system.
Requirements
- 1 year of desktop/application support or relevant technical support experience
- Knowledge of Windows domains and network services (DHCP, DNS, Group Policy)
- Knowledge and or experience with corporate antivirus and antispam solutions
- Knowledge and or experience with machine imaging and system deployment
- Hardware troubleshooting skills — laptop break/fix is required
- Experience with Google Workspace / Google Admin Console
- Familiarity with Microsoft platforms and end-user support
- Ability to manage help requests using a ticketing system
- Excellent oral and written communication skills, with the ability to interact effectively across all levels of an organization
- Strong organizational skills and ability to contribute to complex project implementation
- Professional, neat, organized, and able to communicate clearly
- Capable of working independently and collaborating with a team
- Applicants must currently reside within an hour commute of job posting location. Relocation will not be considered.
- This position is not approved for Visa sponsorship now or in the future. U.S. Citizen or Green card required.
Nice To Haves
- Experience supporting the education sector is a plus
Responsibilities
- Providing responsive first-level support for desktop, software, and application-related issues
- Installing, configuring, and supporting desktops, laptops, Chromebooks, and iPads for end users
- Installing, configuring, and supporting printers and other peripheral devices
- Managing and maintaining Windows clients and supporting end users in Windows domain environments
- Diagnosing and resolving issues within Windows domains, Microsoft Office, Google Workspace, and other applications
- Troubleshooting and repairing software application problems
- Assisting with system imaging and deployment of new hardware and software
- Performing basic network troubleshooting including cabling, WiFi connectivity, NIC issues, DHCP, DNS, and Group Policy
- Supporting corporate antivirus and antispam solutions
- Installing and supporting various technical equipment onsite
- Maintaining accurate trouble tickets and providing detailed documentation of all work performed
- Handling multiple tasks simultaneously while maintaining organization and follow-through
- Maintaining inventory of IT assets and related documentation
- Upholding IT policies and ensuring compliance with company standards
- Interacting professionally and positively with teachers, staff, administrators, executives, engineers, vendors, and peers
Benefits
- Medical, Dental, Vision, and Life Insurance
- Retirement Plan
- Generous Paid Time Off
- Opportunities for professional growth and skill development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
