Level I Helpdesk Technician

Acture Solutions Inc•Fishkill, NY

11h•$23 - $25•Onsite

About The Position

Acture Solutions is seeking a motivated and service-minded Level I Helpdesk Technician to join their Onsite Services team in Dutchess County. This part-time, onsite role involves providing frontline IT support across client facilities, assisting end users with daily technology issues, and gaining practical experience with various systems and devices. The position is ideal for individuals who enjoy troubleshooting technology, helping people, and developing their IT skills in a client-facing setting.

Requirements

1–2 years of desktop support, helpdesk, or related IT experience.
Hands-on experience troubleshooting desktops, laptops, software, and peripheral devices.
Working knowledge of Windows endpoints and common business applications.
Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and workstation connectivity.
Familiarity with Active Directory and user account administration.
Experience working with helpdesk or ticketing systems.
Ability to work onsite three days per week and travel occasionally, up to approximately 25%.

Nice To Haves

CompTIA A+, Network+, and/or Security+ certification preferred.
Customer-first mindset with a strong desire to help others.
Strong troubleshooting and problem-solving skills.
Clear verbal and written communication.
Patient and professional approach when assisting users with varying levels of technical knowledge.
Strong attention to detail when documenting issues and resolutions.
Ability to prioritize and manage multiple open support requests.
Willingness to learn and adapt to new technologies.
Ability to work independently while collaborating with Acture’s broader technical team.

Responsibilities

Serve as the first point of contact for technical support across client facilities.
Log, track, update, and resolve support requests through the helpdesk ticketing system.
Troubleshoot desktops, laptops, software applications, and workstation connectivity issues.
Set up, configure, and support printers, peripherals, and other end-user technology.
Perform device setup, deployment, and swap-outs as needed.
Assist with user account administration, password resets, and access provisioning.
Troubleshoot basic network connectivity issues, including TCP/IP, DNS, DHCP, Wi-Fi, and cabling.
Support Active Directory and other user account management tools.
Escalate complex technical issues to Acture’s Level II and Level III support teams.
Maintain accurate technology asset and inventory records.
Assist with new-employee onboarding, device setup, and technology orientation.
Document troubleshooting steps and resolutions clearly and accurately.
Communicate technical information in a clear and helpful way to non-technical users.