Level I Helpdesk Technician

Acture Solutions Inc•Hauppauge, NY

7d•$40,000 - $44,000•Onsite

About The Position

Acture Solutions is looking for a motivated and service-minded Level I Technician to join our Onsite Services team. If you enjoy troubleshooting technology, helping end users, and building hands-on IT experience, this is an opportunity to grow your technical skills while making a difference every day.

Requirements

1–2 years of desktop support or related IT experience.
CompTIA A+ certification.
Hands-on experience troubleshooting desktops, laptops, and end-user devices.
Working knowledge of Windows, macOS, and ChromeOS environments.
Basic understanding of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
Experience supporting printers, peripherals, and common software applications.
Familiarity with Active Directory, Google Admin Console, and helpdesk ticketing systems.
Ability to work onsite and travel occasionally, up to approximately 25%.
Valid driver’s license and fingerprinting check required.

Nice To Haves

CompTIA Network+ and/or Security+ certification preferred.

Responsibilities

Install, configure, and support desktops, laptops, Chromebooks, iPads, and other end-user devices.
Install and support printers, projectors, and other peripheral equipment.
Troubleshoot Windows clients, software applications, and peripheral device issues.
Perform basic network troubleshooting, including cabling, Wi-Fi connectivity, and network interface issues.
Assist with basic TCP/IP, DNS, and DHCP connectivity issues.
Support user account administration through Active Directory and Google Admin Console.
Install and configure various technical equipment.
Maintain helpdesk tickets and provide detailed documentation of issues, troubleshooting, and resolutions.
Prioritize and manage multiple support requests while providing timely customer service.
Communicate technical information clearly to non-technical users.