Helpdesk Technician I
About The Position
Garver's Information Technology department is hiring a Help Desk Technician I in Harlingen, TX. This role involves identifying, managing, escalating, and resolving technical issues. The technician will install and configure software, print drivers, and utilities for workstations and computer networks. Responsibilities include troubleshooting software, hardware, and networking issues, monitoring installed systems, and taking corrective action. The position may also involve participating in projects, cross-training with other IT teams, and assisting or traveling to other Garver offices as necessary.
Requirements
- 1-3 years of professional help desk or related experience
- High School Diploma or equivalent
- Ability to multi-task in an efficient manner in a fast-paced environment.
- Experience with Microsoft Office and Teams applications
- Ability to work well with end-users.
- Ability to lift 40 lbs.
- Ability to collaborate and work well with team members.
- Customer service oriented
- Ability to travel to other Garver offices as needed.
Nice To Haves
- 3+ years of networking experience (LAN, WAN, Wireless)
- 3+ years working with network switches and routers
- Microsoft Active Directory experience
- Microsoft Office 365 support experience
- A+ certified
- Network+ certified
- Microsoft Teams VoIP and app support
Responsibilities
- Support for basic customer issues such as solving end user software, hardware, and other desktop problems.
- Working help desk tickets.
- Equipment shipping, receiving and inventory management.
- Identifying, managing, escalating, and resolving technical issues.
- Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
- Troubleshoot all information technology issues, including software, hardware, and networking.
- Monitor installed systems, identify problems, and take corrective action.
- Participating or leading projects and cross training with other IT Teams.
- Assist and travel to other Garver offices as necessary.
Benefits
- company-paid professional memberships
- company support for industry licenses and continuing education opportunities
- highly competitive salary packages
- attractive benefits
- comprehensive wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
