Level 3 NOC Lead – Network Focus (Team Lead)

Unisys

53d•Onsite

About The Position

The Level 3 Network Lead provides senior network engineering oversight, operational leadership, and escalation management within a 24x7 NOC. This role leads the NOC team, supports Level 1 and Level 2 triage, and serves as the primary escalation point for network issues because the customer does not have a network team available for engagement. The Level 3 Lead also supports the Cyber Backup / Cyber Vault network environment, ensuring Unisys—not the customer—owns the operational support.

Requirements

BA/BS degree and 4–6 years of relevant experience OR equivalent combination.
Deep expertise in network engineering (routing, switching, firewalls, VPN, load balancing).
Demonstrated ability to lead technical teams in a 24x7 operational environment.
Strong background in incident management and operational reporting.
U.S. Citizenship and U.S. residency required.
Ability to work rotating shifts and support mission-critical operations.
Applicant should be eligible for any required authorizations from the U.S. Government due to potential access to export-controlled commodities and technology.

Responsibilities

Serves as the highest on-shift escalation point for complex network issues, including routing, switching, firewalling, VPN, and connectivity failures.
Provides expert-level troubleshooting and root cause analysis, building on Level 2 responsibilities such as: “Diagnoses and resolves complex issues across host environments and connectivity layers.”
Ensures network credential separation from server-focused staff.
Oversees daily NOC operations for network monitoring, alert triage, and proactive remediation.
Ensures consistent execution of monitoring tasks derived from Level 2 duties like: “Performs daily monitoring and initiates proactive measures to ensure system functionality and load balance.”
Ensures 24x7 coverage, shift handoff quality, and operational continuity.
Owns major network incidents from detection through resolution.
Leads post-incident reviews and drives long-term network remediation.
Coordinates with Windows/Linux teams for cross-domain issues while maintaining credential boundaries.
Provides network expertise for the Cyber Backup environment in Denver.
Ensures the NOC—not the customer’s network team—supports this service.
Trains Level 2 network staff on Cyber Backup network requirements.
Oversees network runbooks, SOPs, diagrams, and configuration documentation.
Ensures accurate configuration data, consistent with Level 2 expectations such as: “Updates system records… and maintains accurate configuration data.”
Identifies operational gaps and implements improvements across tools and workflows.
Provides daily guidance, coaching, and technical mentorship to Level 1 and Level 2 staff.
Validates readiness and ensures consistent execution of network procedures.
Reviews and approves runbooks and how-to guides created by Level 2 network staff.