NOC Lead

Rise and Shine Social Enterprise • Springfield, OR

1d • $20 - $23 • Onsite

About The Position

This role provides shift-level leadership for Rise & Shine overnight / NOC operations across assigned programs. The NOC Lead supports staffing coordination, client safety, documentation accuracy, compliance readiness, staff training, and consistent implementation of person-centered supports. The role serves as a primary overnight point of contact for staff and escalates operational, safety, medical, behavioral, staffing, and compliance concerns to the appropriate leadership.

Requirements

• Must have a High School Diploma or G.E.D.
• Must be at least 18 years of age.
• Must possess a valid Oregon Driver's License and be insurable by the company provider.
• Must pass Oregon criminal background screening.
• Must lift to 40 lbs., bend and/or squat.
• Must be able to walk up and down stairs.
• Must be able to perform the job with or without reasonable accommodation.
• Must be available to work assigned NOC / overnight shifts and respond to overnight operational needs within the scope of the role
• Must be able to perform physical support tasks such as bending, squatting, transfer-related support, and assisting individuals as needed, within training, program protocols, and company safety guidelines
• Must be able to walk up and down stairs as required by program environments

Nice To Haves

• 2 or more years experience in a supervisory roles in a residential, educational, or vocational setting serving people with disabilities.
• Or bachelor's degree in social work, special education, Psychology, or a related field
• An equivalent combination of education and experience totaling more than four years.
• Experience in writing, reviewing, and implementing ISPs.
• Ability to review and critique Behavioral Support Plans (BSPs) and Nursing Care Plans
• Knowledgeable of Oregon Administrative Rules (OARs), updates and licensing.
• Must have and demonstrate a positive, solutions-oriented mindset, and a positive attitude.
• Experience using Therap (preferred, not required)
• Experience writing, reviewing, and implementing Individual Support Plans (ISPs)
• Knowledge of Oregon Administrative Rules (OARs), OAR updates, licensing requirements, and residential program compliance
• Experience using Therap preferred
• Demonstrated positive, solutions-oriented mindset and professional attitude

Responsibilities

• Provide shift-level leadership for assigned overnight / NOC operations and serve as a point of contact for NOC staff
• Coordinate staffing coverage, call-outs, shift assignments, and schedule adjustments within assigned authority; escalate unresolved gaps promptly
• Foster positive, professional working relationships among staff, management, individuals supported, families, and community partners
• Coordinate with nursing, Behavioral Support Specialists, Quality Assurance, Human Resources, and other professionals so client and program needs are addressed promptly
• Attend and support required staff meetings, one-on-one meetings, management meetings, scheduling meetings, and house meetings as assigned
• Support the Quality Assurance Department and program leadership with licensing requirements, QA reviews, audits, and Plans of Improvement
• Complete administrative review of General Event Reports (GERs) within 3 business days and communicate trends, concerns, and follow-up needs to Quality Assurance, Human Resources, and the Director of Programs as appropriate
• Participate in interviewing, selecting, onboarding, training, coaching, and evaluating DSP staff as assigned; refer performance concerns and recommendations through the appropriate leadership and Human Resources process
• Serve as a point of contact for DSP concerns and grievances and follow established company procedures
• Support OSHA, workplace safety, emergency response, and program safety expectations across assigned sites
• Train new and current staff as assigned and promote clear expectations, accountability, and positive team development
• Support daily program operations as assigned, including household needs, maintenance and safety reporting, financial documentation, supplies, and client support needs
• Advocate for the rights, dignity, choice, and person-centered support of individuals served
• Administer medication and provide medication-related support only as trained, delegated, and authorized
• Complete required Therap documentation, daily audits, records, and other assigned documentation accurately and on time
• Report suspected abuse, neglect, safety concerns, medical concerns, medication concerns, and other incidents according to company policy and Oregon Administrative Rule requirements
• Attend all required meetings, trainings, and competency-based training sessions
• Maintain professional communication, confidentiality, appropriate boundaries, and respectful conduct at all times
• Complete other duties as assigned by the Director of Programs or other designated leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED