NOC Network Analyst (Government)

AT&T • Mesa, AZ

1d • Onsite

About The Position

The Network Operations Center (NOC) Network Analyst provides support for Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) and Network Operations in a 24x7x365 environment. This position is customer facing and is located at the customer's site. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Requirements

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Bachelor’s degree in related field or equivalent experience.
• 5 years of experience in IT support or related field, preferably in network engineering or operations.
• 2 years of experience providing network support in one or more of the following areas: Windows 2016, 2022 and/or Linux server management support and administration.
• Juniper SRX Firewalls configuration, troubleshooting, Policy configuration.
• Wireless Access Point (enterprise level) Management and Administration.
• Cisco ISE 3.0 (or later) configuration of access/authorization policies.
• Cisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivable.
• At least one of the following networking certifications by day one of hire: Implementing Cisco SD-WAN Solutions v2.0 (300-415), AWS Certified Solutions Architect – Associate, Microsoft Azure Networking Solutions (AZ-700), CompTIA Cloud+.
• Experience troubleshooting and fixing LAN/WAN network incidents.
• Availability to work first, second, or third shift hours (generally 9PM to 7AM) and weekends to support mission requirements.

Nice To Haves

• Experience using and managing SPLUNK search heads.
• Cisco CCNP certification.
• Juniper JNCIA-SEC certification.
• Extreme certifications covering switching or network access control.
• Ability to obtain Top Secret/SCI security clearance if required.

Responsibilities

• Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.
• Troubleshoot network systems when necessary and make improvements to the network.
• Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts.
• Manage and administer Windows and Linus servers.
• Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.
• Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
• Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.
• Experience working with cloud-based networks.
• Support all operational security requirements for network devices and network operations tools applications.
• Support of the following NOC functional areas that include, but are not limited to: Wireless LAN, Firewall management, Internet Protocol (IP) address management, Domain Name Server (DNS) administration.
• Understand dynamic multipoint VPNs.
• Strong written and verbal communication skills.
• Establish plans and goals for self that meet the customer’s current or future project’s needs.
• Prepare or participate in preparing NOC performance reports as required.
• Monitor, create, edit, and enforce all standard operating procedures, processes and timelines.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree