Level 2 Field Engineer (On-Call in New Jersey) $45/HR

Bit by Bit Inc•New Brunswick, NJ

17d•$93,600 - $93,600•Onsite

About The Position

Bit By Bit is seeking a technically skilled, customer-focused Level 2 Field Engineer to provide onsite IT support at client locations throughout Northern New Jersey. This hourly, on-call role involves installations, troubleshooting, maintenance, and ongoing technical support, with work assigned according to client demand and project needs. Most assignments occur during normal business hours, but occasional evening, weekend, and other after-hours work may be required. The engineer will work independently at client sites while collaborating with Bit By Bit’s broader technical team, owning tickets through completion and escalating issues when appropriate. The role supports end users, infrastructure, systems, networking, and connectivity across multiple client environments. The engineer provides professional onsite service, maintains accurate records in company systems, and follows company policies, security standards, and standard operating procedures.

Requirements

3–5 years of IT support experience, including field service or MSP environments.
Previous experience working for a Managed Services Provider (MSP).
Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills and a customer-first mindset.
Ability to work independently and collaborate effectively with a technical team.
Bachelor’s degree in a technical discipline, trade school education, or equivalent professional experience.
Valid U.S. driver’s license and reliable transportation.

Nice To Haves

Technical certifications such as Microsoft, Apple, CompTIA, Cisco, VMware, or similar.
Additional experience with Microsoft 365 Administration, Azure AD / Entra ID, Intune, SharePoint, RMM tools, PowerShell, MFA, and Conditional Access.

Responsibilities

Provide customer service during onsite field visits and service dispatches.
Install, repair, maintain, and test hardware, software, and IT systems onsite.
Diagnose technical issues and implement effective solutions.
Provision and deploy workstations, laptops, mobile devices, and cloud accounts for new users.
Troubleshoot and support Windows, macOS, iOS, and Android devices.
Provide onsite support to senior engineers during infrastructure implementations and escalated incidents.
Support Windows server environments and network infrastructure.
Administer and troubleshoot Active Directory, Microsoft 365, Google Workspace, Microsoft Exchange, DNS, backup solutions, antivirus, and email security platforms.
Support VMware vSphere ESXi virtual environments and Virtual Desktop Infrastructure, including Azure Virtual Desktops and Microsoft VDIs.
Perform basic firewall and network switch administration.
Use basic scripting or programming knowledge to assist with automation and troubleshooting when applicable.
Troubleshoot wired and wireless network connectivity issues.
Coordinate with ISPs, vendors, and hardware manufacturers to resolve technical issues.
Support VoIP and telephony systems.
Identify, diagnose, and remediate Ethernet and structured cabling issues.
Manage service requests in the ticketing system, including documentation, time tracking, scheduling, and escalations.
Maintain technical documentation, configurations, and procedures in IT Glue.
Follow company policies, security standards, and standard operating procedures.
Collaborate with team members using Microsoft Teams, email, and other communication tools.
Travel to client locations, resolve issues independently, own tickets from start to finish, and represent Bit By Bit professionally onsite.