Level 2 Field Engineer (On-Call in New Jersey) $45/HR

Bit by Bit Inc•Somerville, NJ

17d•$93,600 - $93,600•Onsite

About The Position

Bit By Bit is seeking a technically skilled, customer-focused Level 2 Field Engineer to provide on-site IT support at client locations throughout Northern New Jersey. This hourly, on-call role involves installations, troubleshooting, maintenance, and ongoing technical support, with work assigned according to client demand and project needs. Most assignments take place during normal business hours, but occasional evening, weekend, or other after-hours work may be required. The engineer travels to client locations, resolves issues independently, owns tickets from start to finish, represents Bit By Bit professionally on-site, and escalates issues when appropriate. The role works directly with clients and collaborates with Bit By Bit’s broader technical team in a fast-paced managed services environment.

Requirements

3–5 years of IT support experience, including field service or MSP environments.
Previous experience working for a Managed Services Provider (MSP).
Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills and a customer-first mindset.
Ability to work independently and collaborate effectively with a technical team.
Bachelor's degree in a technical discipline, trade school education, or equivalent professional experience.
Valid U.S. driver's license and reliable transportation.

Nice To Haves

Microsoft, Apple, CompTIA, Cisco, VMware, or similar technical certifications.
Additional experience with Microsoft 365 Administration, Azure AD / Entra ID, Intune, SharePoint, RMM tools, PowerShell, MFA, or Conditional Access.

Responsibilities

Provide customer service during on-site field visits and service dispatches.
Install, repair, maintain, and test hardware, software, and IT systems at client sites.
Diagnose technical issues and implement effective solutions.
Provision and deploy user workstations, laptops, mobile devices, and cloud accounts.
Troubleshoot and support Windows, macOS, iOS, and Android devices.
Provide on-site support to senior engineers during infrastructure implementations and escalated incidents.
Support Windows server environments and network infrastructure.
Administer and troubleshoot Active Directory, Microsoft 365, Google Workspace, Microsoft Exchange, DNS, backup solutions, antivirus, and email security platforms.
Support VMware vSphere ESXi virtual environments and Virtual Desktop Infrastructure, including Azure Virtual Desktops and Microsoft VDIs.
Perform basic firewall and network switch administration.
Use basic scripting or programming knowledge for automation and troubleshooting when applicable.
Troubleshoot wired and wireless network connectivity issues.
Coordinate with ISPs, vendors, and hardware manufacturers to resolve technical issues.
Support VoIP and telephony systems.
Identify, diagnose, and remediate Ethernet and structured cabling issues.
Manage service requests in the ticketing system, including documentation, time tracking, scheduling, and escalations.
Maintain technical documentation, configurations, and procedures in IT Glue.
Follow company policies, security standards, and standard operating procedures.
Collaborate with team members using Microsoft Teams, email, and other communication tools.
Travel to client locations, resolve issues independently, own tickets through completion, represent Bit By Bit professionally on-site, and escalate issues when appropriate.