Level 1 IT Technician (Advanced - MSP)
About The Position
Digacore is a fast-paced, people-first managed service provider that helps businesses operate smarter through technology, automation, and exceptional support. The Level 1 IT Technician resolves day-to-day technical issues and helps clients stay productive by providing reliable, high-quality support. Working from assigned tickets, the technician troubleshoots common IT challenges, documents work thoroughly, and collaborates with senior technicians when escalation is needed. This role is suited to someone who enjoys solving problems, building technical expertise, and delivering a great client experience. The position offers exposure to a wide variety of technologies and opportunities to develop skills for advancement within a growing MSP.
Requirements
- 1–2 years of IT support, help desk, or related technical experience.
- Basic understanding of Windows operating systems, Microsoft 365, Active Directory, and networking concepts.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and documentation habits.
- Self-motivated with a strong sense of ownership and accountability.
- Ability to recognize when escalation is needed and collaborate effectively with senior technicians.
Nice To Haves
- Experience working in an MSP environment.
- A+, Network+, or other relevant IT certifications.
- Experience with ConnectWise, RMM tools, or ticketing systems.
- Familiarity with DNS, DHCP, VPNs, and remote support tools.
Responsibilities
- Resolve assigned service tickets involving workstations, Microsoft 365, printers, user accounts, and other common IT issues.
- Troubleshoot Windows, Microsoft 365, Active Directory, VPN, and basic networking problems.
- Monitor and respond to alerts generated by monitoring and management systems.
- Escalate complex issues appropriately while maintaining ownership and follow-through.
- Maintain accurate documentation, ticket notes, and client records within ConnectWise.
- Support user onboarding, account administration, and device setup activities.
- Communicate clearly with clients regarding progress, expectations, and resolutions.
- Continuously develop technical skills and contribute to team knowledge sharing.
Benefits
- Nationwide medical insurance.
- Dental insurance.
- Life insurance gifted to all employees.
- Long-term disability insurance gifted to all employees.
- FSA and HSA options.
- Generous paid time off.
- Mental health days.
- $500 sign-on bonus.
- Paid certification assistance.
- Paid certifications.
- Hybrid flexibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
