About The Position

The Level 1 Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls, food management, staffing, paperwork, customer relations, store cleanliness, marketing, and profitability. The manager sets an example for the crew, follows all company policies and procedures, and expects the same from team members. The role also includes general store team-member duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The role requires customer and coworker communication, accurate basic math and cash handling, order entry using a computer keyboard or touchscreen, and the ability to direct activities, make decisions, work under stress, and meet quality standards. Store conditions may involve temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, moving mechanical parts, and adverse weather. Physical tasks may include standing, walking, lifting and carrying supplies, pushing trays, climbing stairs, bending, reaching, and—where assigned—driving to deliver products and flyers. Delivery duties require a valid driver's license with a safe driving record and access to an insured vehicle that can be used for deliveries.

Requirements

  • Ability to exercise judgment, perform basic math, and multitask.
  • Ability to comprehend and provide correct written instructions and communicate verbally with customers and coworkers in person and by telephone.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and to make correct monetary change.
  • Ability to enter orders using a computer keyboard or touchscreen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, climbing, bending, reaching, and handling equipment and supplies.
  • Valid driver's license with a safe driving record meeting company standards, if performing delivery duties.
  • Access to an insured vehicle that can be used for delivery, if performing delivery duties.

Responsibilities

  • Manage all activities during the assigned shift.
  • Control costs, inventory, and cash.
  • Staff the store and complete paperwork.
  • Manage food and work to a schedule.
  • Maintain the store's image, cleanliness, and standards.
  • Provide great customer service and manage customer relations.
  • Meet attendance and punctuality expectations and have transportation to and from work.
  • Support marketing and store profitability.
  • Follow all company policies and procedures and set an example for the crew.
  • Operate store equipment, stock ingredients, prepare products, receive and process telephone orders, take inventory, complete associated paperwork, and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers when required.
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