GC Retail Lessons Lead Store 751

Guitar Center • Hoover, AL

2h

About The Position

Guitar Center’s Lessons Lead helps create a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and providing tours of the Lessons facility. The role supports the company’s mission to nurture lifelong musicians and create inclusive environments that put customers first.

The Lessons Lead drives student enrollment and curriculum sales, sells rehearsal space, coordinates lesson schedules with instructor availability, and provides guidance to instructors, students, and parents. The position also maintains lesson and rehearsal schedules and ensures systems are functioning properly. The role requires customer focus, clear communication, strong organizational skills, and the ability to lead, manage, and mentor others.

Requirements

• At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to provide excellent customer service and connect with customers.
• Clear, concise, positive, and courteous written and verbal communication with diverse internal and external stakeholders.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced, high-urgency environment.
• Ability to lead by example and manage a geographically dispersed team.

Nice To Haves

• Associate's degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student count in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive experience.
• Guide instructors, their teaching and non-teaching schedules, and students by coordinating lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain lesson and rehearsal schedules for the facility.
• Perform additional duties as assigned.
• Lead, manage, and mentor others; develop direct reports and provide positive and constructive feedback.
• Handle customer service issues as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Company 401(k) match
• Mental health support
• Paid sick time
• Paid holidays
• Paid vacation time
• Employee discount program
• Tuition reimbursement options
• Gig leave for employee musicians

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed