lending systems analyst

orsa credit union•Plymouth, MI

9d•$35•Hybrid

About The Position

The lending systems analyst leverages deep lending domain expertise alongside strong technical aptitude to support, design and configure systems including loan origination systems, product and pricing engines, point of sale systems and loan servicing platforms. This position has a minimum hourly rate of $35.29, but your offer amount may be increased with relevant work experience and transferable skills.

Requirements

High school diploma or equivalent.
Minimum 2 years of experience as a systems analyst.
Familiarity with typical lending products services, systems, and workflows.
Familiarity with Encompass and related integrations, Optimal Blue, Blend and FICS Mortgage Servicer.
Core Adaptive Capabilities: Recognizes recurring patterns in how leaders struggle to apply new skills, adjusting facilitation and coaching approaches as cohorts, leader needs, and business context shift.
Human-Centered Leadership: Brings genuine empathy and psychological safety to coaching conversations with leaders, especially during vulnerable moments such as a new leader's first team conflict.
Strategic Thinking & Innovation: Tries new facilitation techniques and reinforcement tools, sharing what resonates with peers to strengthen orsa's leadership development practice.
Execution in Ambiguity: Exercises sound personal judgment when a session or coaching conversation doesn't go as planned, adapting in the moment and escalating truly novel leadership challenges to the capability team.
Technology & Data Fluency: Uses the LMS, scheduling, and feedback tools responsibly and accurately to plan, deliver, and track leadership development experiences.
Learning Design & Facilitation: Delivers leadership development experiences across all levels using neuroscience and experiential learning.
Communication & Storytelling: Facilitates leader assimilation, transition support, and high-stakes developmental conversations.
Cross-Functional Collaboration: Enables leaders with coaching frameworks and practical tools; equips them to reinforce learning in their teams.
Continuous Improvement: Reinforces behavior change through spaced follow-up, reflection activities, and peer accountability strategies.
Member Experience Orientation: Connects leadership effectiveness to team member experience and organizational culture outcomes.
Work requires the ability to constantly operate a computer and the ability to read, type, and communicate.
Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

Nice To Haves

Familiarity with Encompass and related integrations, Optimal Blue, Blend and FICS Mortgage Servicer.

Responsibilities

Serve as the primary lending systems analyst by managing and refining the system platforms; and by troubleshooting issues and underlying causes.
Responsible for the design, documentation, building, testing, and enhancement deployment of various lending systems.
Own workflow developments and enhancements, system conversions and integrations, identify and remediate system vulnerabilities, and facilitate the implementation of new regulatory requirements.
Leverage system knowledge to partner with various areas of the credit union to advance organizational initiatives and support operations.
Manage the full life cycle of system upgrades and releases, including initial assessment, collaboration with Lending teams to analyze impact, execution of associated system changes and communication.
Combine research with operational and system knowledge to make recommendations and establish requirements for system and process changes.
Maintain system and procedural documentation.
Participate in RFP processes to guide the organization toward appropriate decisions regarding new software.
Support organizational and departmental projects involving Lending systems.
Lead requirements gathering with stakeholders to translate complex business needs into precise technical specifications.
Own the end-to-end testing lifecycle, including creating test plans, executing UAT, and validating system conversions and integrations before production deployment.
Document system architecture, data flows, and SOPs to facilitate knowledge transfer and support future scalability.
Shadow Lending team members to better understand their workflows. Identify opportunities to drive efficiency through system enhancements and reimagined workflows.
Collaborate with Lending and AI teams to identify opportunities for robotic process automation and AI driven workflows. Provide support in the design, build and execution of AI processes.
Leverage technology solutions for continuous improvements of processes and service for team members and members.