Lending & Member Advocate Float

Canopy Credit Union • Spokane, WA

1d • $24 - $28 • Remote

About The Position

Canopy Credit Union is seeking a purpose-driven Lending & Member Advocate Float to support members through lending, account services, financial coaching, and coverage across branches and remote service channels. The role serves a community-focused credit union and supports its mission of promoting financial inclusion. The position is remote, with local Spokane branch coverage scheduled as needed. The wage is $23.83–$28 per hour, depending on experience, plus incentives. Bilingual employees receive a $1.00-per-hour wage premium.

The role interviews loan applicants in person, by phone, and by video; explains loan options and processes loans; opens accounts; provides concierge-level member service; funds indirect loans; and helps onboard indirect-loan members. It also provides flexible coverage across branches, phone and video banking, and the Contact Center as needed. The position includes financial coaching and requires compliance with applicable laws and regulations.

Canopy describes its culture as inclusive, growth-oriented, curious, service-focused, and fun. Benefits and perks include monthly production-based cash incentives, PTO accrual and a paid sabbatical program, individual medical, dental, and vision insurance options at no cost to the employee, a 7% 401(k) match, career development opportunities, and access to financial-services technology.

Nice To Haves

• Bilingual ability; bilingual employees receive a $1.00-per-hour wage premium.

Responsibilities

• Interview loan applicants in person, by phone, and by video, and gather information required for credit applications.
• Explain loan options, rates, terms, and collateral requirements; provide general and specific loan information; and disburse funds accordingly.
• Support loan processing and funding, including participation in the lending call queue.
• Cross-sell products and services that benefit members in accordance with Canopy’s service standard.
• Travel locally to branch locations based on assignments from the Digital Member Experience Director and branch needs.
• Adapt to different branch teams, workflows, and member needs, and provide backup to the Contact Center and branches as needed.
• Open new accounts, process required information, and educate members about available services and products.
• Assist members with opening Term Shares and explain penalties, earnings, and related terms.
• Welcome members, understand their needs, and guide them to the appropriate person, product, or channel while providing concierge-level service.
• Maintain attention to detail when handling member accounts, loans, and other member services.
• Verify loan documentation, fund loans for members and dealerships, and complete loan file maintenance.
• Work with underwriting to support timely indirect-loan funding and communicate requirements accurately to all parties.
• Provide service to new indirect-loan members, including calling to welcome them to Canopy and cross-selling products and services that meet their needs.
• Help resolve disputes involving dealerships, members, or Canopy.
• Conduct and cross-sell financial coaching sessions as needed.
• Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.
• Perform other duties as assigned.

Benefits

• Monthly cash incentives based on production.
• Competitive PTO accrual and a paid sabbatical program.
• Individual medical, dental, and vision insurance coverage options at no cost to the employee.
• 401(k) match of 7%.
• Career development options, including certifications, webinars, in-house training, and job shadowing.
• Opportunity to work with leading technology in the financial services industry.
• Office activities, including putt-putt competitions, potlucks, meme sharing, and BINGO.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed