Bilingual Member Advocate

Marine Credit Union • Des Moines, IA

1d

About The Position

As a Bilingual Member Advocate, you’ll be a friendly face and trusted guide who helps credit union members reach their financial goals. The role focuses on providing a positive member experience, building relationships, supporting everyday banking needs, and educating members about relevant products and services. You’ll work with a collaborative branch team in a mission-driven environment with opportunities for career growth.

Requirements

• Bilingual ability.
• Passion for helping people and delivering outstanding service.
• Excellent communication and problem-solving skills.
• Comfort with computers and eagerness to learn new systems.

Nice To Haves

• Cash handling or banking experience is a plus but is not required.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome and support members, ensuring every visit is a positive experience.
• Build genuine relationships with members and learn about their financial goals.
• Perform account transactions and assist members with digital banking tools.
• Assist with basic account opening.
• Educate members about products and services that support their financial success.
• Make outreach calls to strengthen member relationships.
• Collaborate with the branch team.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with immediate employer match
• Maternity PTO
• Paternity PTO
• Community Service PTO
• Employee banking perks
• Health Savings Account (HSA) with employer contribution
• Company-paid training and development opportunities
• Mission-driven culture
• Collaborative team environment with clear pathways for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED