Bilingual Member Advocate

Marine Credit Union • Des Moines, IA

2d

About The Position

The Bilingual Member Advocate I welcomes and supports credit union members, serving as a friendly and trusted guide as they work toward their financial goals. The role focuses on delivering a positive member experience, building genuine relationships, assisting with transactions and digital banking, and helping members learn about relevant products and services. The advocate also makes outreach calls and collaborates with the branch team in a supportive, mission-driven environment.

Requirements

• A passion for helping people and delivering outstanding service.
• Excellent communication and problem-solving skills.
• Comfort with computers and eagerness to learn new systems.
• Bilingual.

Nice To Haves

• Cash handling or banking experience.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist with digital banking tools.
• Assist with basic account opening.
• Educate members about products and services that support their financial success.
• Make outreach calls to strengthen member relationships.
• Collaborate with the branch team.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with immediate employer match.
• Maternity and paternity PTO.
• Community Service PTO.
• Employee banking perks.
• Health Savings Account (HSA) with employer contribution.
• Company-paid training and development opportunities.
• A collaborative team environment with clear pathways for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED