Member Services Advocate

TEKsystems•Scottsdale, AZ

7d•$53,000 - $53,000•Hybrid

About The Position

The Member Services Advocate serves as a trusted point of contact for members, guiding them through service requests and claims intake while providing empathetic, high-quality support. The role focuses on problem-solving, relationship-building, accurate documentation, and delivering a positive customer experience through phone, email, and other communication channels. This is a permanent, direct-hire, full-time position based in Scottsdale, Arizona, with a hybrid schedule of three days onsite and two days remote. Training is Monday through Friday, 7:00 AM to 4:00 PM; after training, the schedule may be as late as 10:00 AM to 7:00 PM. The anticipated start date is November 9, 2026.

Requirements

Strong customer service experience.
Excellent communication and interpersonal skills.
Ability to multitask and navigate multiple systems simultaneously.
Comfort handling phone-based customer interactions throughout the day.
Strong problem-solving and active listening skills.
Proficiency with Microsoft Office and computer applications.

Nice To Haves

Insurance or claims experience is a plus, but not required.
Transferable experience from call centers, banking and financial services, hospitality, retail, healthcare administration, insurance, education, or other customer-facing service industries.

Responsibilities

Deliver exceptional customer service via phone, email, and other communication channels.
Build strong relationships through empathy, active listening, and professionalism.
Assist members with service inquiries, requests, and claims intake.
Accurately document customer interactions and resolutions.
Navigate multiple systems and applications in a fast-paced environment.
Identify solutions while creating a positive member experience.