Lending Center Processor
About The Position
Via Credit Union is seeking a Lending Center Processor reporting to the VP of Consumer Loans. The Processor processes approved applications received through the lending center platform, assists with completing loan documents electronically or for branch closings, opens new accounts requested online, and processes skip pay requests. The role is scheduled Tuesday through Thursday from 8:15 to 4:30, Friday from 8:15 to 5:00, and Saturday from 8:15 to noon, unless otherwise specified. The position is eligible for incentive pay. The job requires accurate, timely, and policy-compliant loan processing and member service. The Processor communicates with members and colleagues, handles sensitive information appropriately, and works independently to prioritize and complete work within deadlines. The position is performed in an office setting, which may be fast-paced and stressful, with some exposure to outside conditions when traveling to meetings, training, or meeting with members. The noise level is usually moderate.
Requirements
- High school diploma or equivalent.
- Demonstrated accuracy and attention to detail.
- Data entry experience.
- Strong interpersonal skills for working with members and colleagues.
- Ability to work independently.
- Basic computer skills, including Word and Excel.
- Demonstrate honesty, integrity, credibility, accountability, and sound decision-making.
- Ability to handle sensitive and confidential situations while maintaining a positive and respectful attitude.
- Strong organizational skills and initiative to improve processes.
- Flexible and efficient time management, with the ability to prioritize work and meet deadlines.
- Communicate regularly with the department head about issues.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Responsibilities
- Gather loan data and prepare documents.
- Assist in setting up payment options.
- Track titles and other paperwork associated with loans.
- Follow up with members or other departments as needed.
- Adhere to credit union policies and procedures.
- Inform members of decisions in a timely manner, including Adverse Action Notices.
- Share features and benefits of products and services.
- Offer suggestions to improve services.
- Identify members correctly and accurately for BSA and CIP purposes.
- Review loan documents for accuracy against loan approvals.
- Answer member questions.
- Open new accounts requested online and process skip pay requests.
- Perform other duties as assigned.
Benefits
- Affordable medical, dental, and vision coverage with employer co-pay.
- Prescription drug plan included in medical insurance.
- Employee Assistance Program included in medical insurance.
- Dependent Care Flexible Spending Account.
- Unreimbursed Medical Flexible Spending Account.
- Employer-paid basic life insurance.
- Voluntary Life and AD&D coverage.
- Employer-paid long-term disability coverage.
- Employer-paid Travel AD&D coverage.
- Paid time off, including vacation and sick time.
- Unused sick hours roll over to a Sick Bank.
- Personal time.
- Free Saturday after one year.
- Nine paid holidays.
- Employer-paid Community Service Day.
- Bereavement pay.
- Annual performance reviews.
- Incentive pay for some positions.
- Employer-paid 401(k) Safe Harbor Non-Elective contribution.
- Employee elective 401(k) deferrals with employer dollar-for-dollar match up to 3% of annual compensation.
- Discretionary profit sharing.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
