Lending Center Processor
About The Position
Via Credit Union is seeking a Lending Center Processor who reports to the VP of Consumer Loans. The Processor handles approved applications received through the lending center platform, assists with completing loan documents electronically or for branch closings, opens new accounts requested online, and processes skip pay requests. The position is eligible for incentive pay. Scheduled hours are Tuesday through Thursday, 8:15–4:30; Friday, 8:15–5:00; and Saturday, 8:15–noon, unless otherwise specified. The job is performed in an office setting and may involve a fast-paced, stressful environment. Some outside environmental conditions may be encountered while traveling to meetings, training, or meeting with members. The noise level is usually moderate.
Requirements
- High school diploma or equivalent.
- Demonstrated accuracy and attention to detail.
- Data entry experience.
- Strong interpersonal skills for working with members and colleagues.
- Ability to work independently.
- Basic computer skills, including Word and Excel.
- Ability to handle sensitive and confidential situations while maintaining a positive and respectful attitude.
- Ability to formulate sound decisions using available information.
- Excellent organizational skills and initiative to improve processes.
- Ability to manage time flexibly and efficiently, prioritize work, and meet deadlines.
- Communicate regularly with the department head about issues.
- Demonstrate honesty, integrity, accountability, and adherence to company policies and procedures.
Responsibilities
- Gather loan data to prepare documents.
- Assist in setting up payment options.
- Track titles and other paperwork associated with loans.
- Follow up with members or other departments as needed.
- Adhere to credit union policies and procedures.
- Inform members of decisions in a timely manner, including Adverse Action Notices.
- Share features and benefits of products and services.
- Offer suggestions for improving services.
- Correctly and accurately identify members for BSA and CIP purposes.
- Review loan documents for accuracy against loan approval.
- Answer member questions.
- Open new accounts requested online and process skip pay requests.
- Perform other duties as assigned.
Benefits
- Health, life, and disability coverage.
- Affordable medical, dental, and vision coverage with employer co-pay.
- Prescription drug plan included in medical insurance.
- Employee Assistance Program included in medical insurance.
- Flexible Spending Accounts for dependent care and unreimbursed medical expenses.
- Employer-paid basic life insurance.
- Voluntary life and AD&D coverage.
- Employer-paid long-term disability.
- Employer-paid travel AD&D.
- Vacation and sick time; 72 hours of sick time annually, with unused hours rolled over to a sick bank.
- 16 hours of personal time annually.
- Free Saturday after one year.
- Nine paid holidays.
- Employer-paid Community Service Day.
- Bereavement pay.
- Competitive pay.
- Annual performance reviews.
- Incentive pay for some positions.
- 401(k) with employer-paid Safe Harbor Non-Elective contribution, employee elective deferrals, and dollar-for-dollar employer match up to 3% of annual compensation.
- Discretionary profit sharing.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
